APS Senior Portfolio Director Education, Southeast

ABM Performance Solutions (APS) is ABMs self-delivered operational platform which incorporates all of ABMs offerings into one consolidated service model. Specifically APS is our multi-service performance model structured to maintain the built environment with self-delivered services including cleaning energy sustainability safety resiliency power mechanical electrical EV-charging parking and operating engineers. Governed by a single contract APS helps our clients improve operations drive outcomes and enhance resiliency and reliability of their facilities while allowing them to better focus on their core business.

ABM is seeking a Senior APS Portfolio Director to support our Education Performance Solutions. This role has full responsibility for functional areas and activities within the accounts assigned but in alignment and under the guidance of the APS Education Regional Operations Teams and APS Enterprise Platform Team.

The Senior APS Portfolio Director working with the ABM Performance Solutions (APS) platform for Education executes operational processes in alignment with Corporate and Educational goals ensuring that clients outcomes are achieved client/faculty Staff Student Parent experience is positive. ABM financial objectives are met and sales opportunities are reviewed and supported. The Senior APS Portfolio Director is also engaged with the Education Operational Teams Client Experience & Operations Support (CE-OS) Team and APS Platform Team (which includes sales) on client pursuits due-diligence contract reviews account transitions strategic planning and operational excellence initiatives.

The successful individual develops and implements operational improvement strategies functions as the subject matter expert for APS for the IG (Industry Group) is the lead point of contact and business partner for the Mid Atlantic Southeast Area ABMs Enterprise APS Platform Team has primary Profit & Loss (P&L) responsibility for all APS accounts within the IG is responsible for facilitating the achievement of all run rate and sales targets set by Corporate and/or the IG Leader and in partnership with the sales department and is responsible for delivering high quality service that focuses on client satisfaction and profitable new business opportunities for all APS clients.

Furthermore the Senior APS Portfolio Director is the designated subject matter expert for APS Multi Service and Maintenance Service clients in the Education Mid Atlantic and Southeast and the primary evangelist in partnering with the APS Education and Enterprise Platform Team ensuring the execution of all standardized processes and procedures. The Senior APS Portfolio Director ensures alignment with the Education leadership and Enterprise Platform team and has a dotted-line reporting structure into the educational regional teams with hardline reporting into the Education APS Leader.

Benefit Information:
ABM offers a comprehensive benefits package. For information about ABMs benefits visitABM Employee Benefits Staff & Management

Essential Functions:

• Adopt and execute the processes established by the Education and the APS Platform Team within the accounts assigned to.
• Proactively identify potential risks and assign proper resources to mitigate those risks.
• Establish implement and communicate the strategic direction of the account and education division; establish and implement policies practices and standards to ensure operational success.
• Review and approve cost-control reports cost estimates and staffing requirements.
• Active participation in business development opportunities including pricing presentations and perspective client engagements.
• Assignment of pursuit teams for new business and retention teams for existing clients.
• Collaborate with Educational Regional Teams and Corporate Support Teams in particular ABMs Account Teams.
• Identify recommend and implement processes technologies and systems to improve the operations and the delivery of services to the client.
• Implement and integrate productivity measures and delivery methods to achieve planned ROI and KPIs
• Ensure that quality standards are assigned measured tracked reported and met.
• Drive a culture of safety following required safety activities inspections and KPIs.
• Oversee several workflows simultaneously.
• Drive decisions across multiple groups across the entire team.
• Special projects and other duties as assigned.

Minimum Requirements:

• Bachelors degree preferably in Engineering or Facilities related curriculum and/or equivalent work experience.
• 12 years of experience in supporting/overseeing hard (skilled) and soft (non-skilled) operations for owners/operators of built environments.
• Experience engaging in client relationships for top tier (US and/or multi-national) corporations or institutions.
• Familiarity and experience with enterprise software solutions related to operating the built environment such as CMMS BAS BMS WOM and IWMS
• Familiarity with emerging technologies such as IoT VR AI and Smart Buildings
• Extensive experience in all aspects of Supplier Relationship Management
• Understanding of client/market dynamics and requirements
• Ability to build relationships with key stakeholders to ensure high levels of satisfaction and lay the foundation for continued growth and partnership.
• Excellent verbal written communication skills and interpersonal skills with the ability to engage at all levels of the organization
• Must be well-informed of market trends regulations and best practice in maintaining and operating built environments as well as being willing to participate in panel discussions conferences network organizations and focus groups
• Must understand accounts receivable processes profit and loss (P&L) statements and general knowledge of financial performance to achieve positive value for ABM and our stockholders
• Must be able to work with Microsoft suite of products such as PowerPoint PBI Excel Outlook Word Teams and OneNote
• Proven leadership and ability to collaborate in a dynamic diverse environment

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions responsibilities skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.