IT Development Engineer
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Job Location:
Portsmouth - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only
Location: Base location either St Marys Hospital Parkhurst Road Newport Isle of Wight PO30 5TG or Building 4000 Lakeside North Harbour Cosham Portsmouth PO6 3EN. Across site travel may be required the frequency will be agreed locally.
Band 4: 27485 - 30162 pro rata per annum
Permanent contract
Full time: 37.5 hours
To improve the effectiveness and value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service within the Information Technology (IT) function. Working as one service to minimise the impact of IT services affecting service users and on patient care support services and management by:
- Providing first and second-line mobile site engineering support dealing with service desk issues and requests as required through to resolution ensuring the department meets Service Level Agreement targets.
- Assisting with software and hardware installations either through support or managed pieces of work.
- Enable the departments ITIL processes providing professional guidance and execution of Incident Management and Request Fulfilment.
- Where relevant escalating calls to third-line technical support staff or 3rd party suppliers.
- Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and where approved assisting their implementation.
Job summary
- Forming part of the IT site engineering team supporting a wide range of IT systems and applications in use across the Trust including specific core clinical applications.
- Log and manage all support interactions accurately ensuring comprehensive documentation is captured for troubleshooting and resolution purposes.
- Complete IT installations relating to hardware or software following procurement processes and procedures.
- Follow SOPs and instructions to resolve identified IT issues and requests either over the telephone via remote support technologies or by visiting end users at various remote locations as required.
- Provide excellent customer service ensuring a positive and professional experience for service users seeking assistance.
- Maintain personal and professional development to meet the changing demands of the job participate in appropriate training activities
- Adhere to Trust policies and procedures as required.
- Occasionally be required to work flexibly to meet the demands of the service.
- Participate in an out of hours technical support service forming part initial point of contact team known as main on-call.
- Respect the confidentiality of all matters that they may learn relating to their employment and other members of staff. All staff are expected to respect the requirements of the Data Protection Act 1998.
Please read the full job description attached before applying: Job Description
Closing date : 31 October 2025
Qualifications :
Essential
- Higher National Diploma in IT (HND).
- Hold local training qualification such as AET or willing to work towards in first year.
Desirable
- ITIL Foundation Certificate.
Additional Information :
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery access to our free Beach Hut for those long summer days our on-site Wellness Centre including a gym and a swimming pool access to our fantastic staff networks including LGBTQ Race Equality and Disability and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status colour religion disability sexual orientation and beliefs.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Dhcp
- Active Directory
- VMware
- Computer Networking
- PowerShell
- Microsoft Windows Server
- Windows
- Microsoft Exchange
- SAN
- Azure
- Operating Systems
- Dns
About Company
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospita ... View more
