Technical Customer Services Engineer Bicycle Tires (mfdiverse) REF89959G

As the Technical Customer Service (TCS) Engineer Bicycle tires you are the link between all markets and our central organization regarding all technical aspects of the product segment Bicycle tires. On the one hand you are supporting the sales organization regarding warranty handling tech. trainings and tech. customer consultancy and on the other hand you are initiating coordinating and summarizing market feedback to convey the main messages to internal stakeholders like R&D QM Marketing and Management. You are the central TCS interface to the Business Field Bicycle tires and ensure that our TCS activities are in line with the needs of our internal & external customers.

In addition you are responsible for the reporting landscape within TCS Specialty Tires especially via Power BI dashboards.

• Ensure proper complaint handling worldwide for bicycle tires in line with Market and/or Business Field expectation
• Responsible for the global market observation bicycle tires according to Continentals processes
• Initiate and drive the internal product improvement process for bicycle tires
• Creating maintaining and executing technical trainings for internal (e.g. sales organization) and external stakeholders (e.g. Distributors; Consumer)
• Customer Consultancy (internal and external) - setting standards
• Create correct and valid technical support material (e.g. warning labels FAQs website content)
• Lead Projects within Central TCS
• Ensure technical compliance of our products
• Develop/maintain Power BI dashboards within TCS Specialty Tires reporting landscape
• Steer frequent reporting for all Specialty Tires Business fields

Qualifications :

• Academic degree in Engineering or equivalent
• Several years working experience in tire and/or bicycle industry
• Passion for bicycle riding
• Hands-on mentality and strong customer orientation
• Strong IT affinity Power BI experience welcome
• Fluent English and German language skills (written and spoken)
• Analytical skills along with excellent written and oral skills (including presentation)

Applications from severely handicapped people are welcome.

Additional Information :

We offer the following benefits:

• Salary based on Chemical Industry Tariff 
• 30 day of paid vacation per year 
• Three extra days per year for individual use (called: future value)
• Attractive career development opportunities 
• We offer balanced working conditions by doing mobile work working part-time flexible working time as well as Sabbatical options
• Cross-Border mobile work options up to 40 days per year from other EU countries
• Company Pension plan
• Attractive employee benefits with discounts
• Diverse offers that support a better work-family balance (e.g. company childcare places and free emergency care for your children)
• A highly diverse environment across our location
• A new canteen on site with a variety of lunch options 

If this sounds like a perfect match for you and if you want to become the next supporter of our core values: Trust for one another passion to win and freedom to act - we are looking forward to receiving your application.

Diversity Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age gender nationality cultural background disability religion ideology or sexual orientation.

Ready to drive with Continental Take the first step and fill in the online application.

Remote Work :

No

Employment Type :

Full-time