Senior Manager, Contract Process Excellence

At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.

Every member of Gileads team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future you are the key driver in evolving our culture and creating an environment where every employee feels included developed and empowered to fulfil their aspirations. Join Gilead and help create possible together.

Job Description

Gileads mission is to discover develop and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide. The Senior Manager Contract Process Excellencewill report to the Senior Director Contract Process Excellence within Market Access Operations and be responsible for GPO membership management and Market Access Operations direct and in-direct customer management within Model N and SAP.

Key Responsibilities:

• Manage the GPO membership management process including onboarding and validating in a timely manner to meet established deadlines
• Manage membership in system of record (Member Centric) facilitate discovery sessions and lead the data assessment and profiling activities
• Collaborate with cross functional partners providing inputs to guide new GPO strategy creation and lead GPO strategy system implementation and maintenance efforts
• Work cross functionally with Market Access and Market Access Operations teams to analyze monthly/quarterly sales reports trends and anomalies through query development and customized reporting for the preparation of admin fee and/or incentive rebate calculations and reporting
• Optimize existing system strategies in Model N to drive efficient and accurate admin fee/incentive rebate payments.
• Monitor and coordinate appropriate customer slotting to contract tiers
• Lead research and resolution of exceptions/errors coordinating cross functionally with Market Access and Market Access Operations teams
• Customer management and maintenance for indirect customers (in Model N) and direct customers (in SAP)
• Perform regular data integrity and quality control checks identifying opportunities for continuous improvement.
• Proactively identify and address potential issues or inefficiencies in customer management activities for indirect and direct channels including interfacing with systems support and IT to address operational issues with SAP and Model N
• Proactively pursue opportunities to implement automation of processes and institution of industry best practices.
• Collaborateeffectively with internal teams (operations IT cross-functional partners) and senior leadership to resolve issues promptly
• Ensure compliance with all applicable government program regulations particularly in maintaining eligibility and Class of Trade designations.
• Foster an inclusive work environment encouraging open communication and psychological safety to allow diverse perspectives and ideas to be shared respectfully.

Basic Qualifications:

Bachelors Degree and Eight Years Experience

OR

Masters Degree and Six Years Experience

Preferred Qualifications:

• 8 years of relevant experience in the biotech or pharmaceutical industry along with a Bachelors degree (BS or BA) in a related field.
• Experience operationalizing complex contract designs within systems of record (e.g. Model N) GPO membership management contract operations or Market Access within the pharmaceutical or healthcare industry preferred.
• In-depth understanding of pharmaceutical order processes and customer service best practices.
• Knowledge of Government (340B/FSS) and Commercial programs as well as applicable regulations ensuring compliance with government and commercial pricing programs that impact contract management and claims processing.
• Proficiency with Model N SAP and Member Centric or similar systems used for customer management.
• Demonstrated ability to lead cross-functional initiatives including system implementation data profiling and process optimization
• Proven ability to resolve complex or escalated issues effectively.
• Ability to identify analyze and provide solutions for business opportunities or challenges.
• Excellent communication skills (verbal written and interpersonal) with a strong focus on time management follow-through and issue resolution.
• Critical thinking and strong analytical skills required.
• Ability to manage multiple priorities in a fast-paced deadline-driven environment.

For additional benefits information visit:

Eligible employees may participate in benefit plans subject to the terms and conditions of the applicable plans.

For jobs in the United States:

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment and is dedicated to fostering an inclusive work environment comprised of diverse perspectives backgrounds and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race color religion national origin sex age sexual orientation physical or mental disabilitygenetic information or characteristic gender identity and expression veteran status or other non-job related characteristics or other prohibited grounds specified in applicable federal state and local order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections please view theKnow Your Rights poster.

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Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.