Analyst, Global Client Services Communications & Engagement

The Communications & Engagement Analyst within the Client Services (CS) Strategic Initiatives and Transformation Office will be a skilled visual designer with a digital-first approach to content development in the form of executive presentations web content videos GIFs & more that enhance our reputation globally.

This role joins the team responsible for both internal and external communications and enablement efforts working with colleagues from around the world across all facets of Client Services. The team tells the story of how we support Visas clients ways that were incorporating generative AI into the service journey and how were addressing client feedback across our products and solutions all to drive our clients success. Its an exciting time to join Client Services in a team with high visibility both across the organization and with leadership.

This role requires a dynamic well-rounded team player who loves all things design and has a passion for process improvement with a keen focus on distilling what matters from what doesnt to create digestible artifacts. The role will flex across a variety of mediums combining Visas brand standards color theory graphic elements and typography to make audiences understand the power of the Visa brand.

This position will be based in Pasay and will report to the Senior Director Global Client Services Communications and Engagement. This is an individual contributor role and requires a skilled communicator with strong business acumen an ability to operate independently and deliver quickly and a curiosity to streamline our daily work through technology.
 

RESPONSIBILITIES

• Drive awareness of our CS narrative through visual assets needed for thought leadership and sales enablement collateral including tear sheets case studies executive and client presentations videos social media & more for internal and external stakeholders.
• Leverage Visas existing brand assets to create visual text and imagery concepts to communicate ideas that inspire inform and captivate target audiences.   
• Work with broader Client Services stakeholders to define and develop content and digital assets that support our business strategies and key performance indicators while continually improving processes to increase efficiency and impact. 
• Lead the process of defining requirements visualizing and creating graphics including illustrations logos icons layouts and photos.
• Stay informed of best practices in communication change management and the platforms we use to bring innovative ideas to the organization and improve user experience related to design.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications:
Three or more years of relevant work experience in graphic design or communications with a Bachelors Degree

Preferred Qualifications:
Four or more years of work experience with a Bachelors Degree in communications multimedia arts marketing advertising a related field or equivalent job experience.
Strong writing and visual design skills with a digital-first approach and keen attention to detail polish and presentation.
Superb graphic design experience including Adobe Creative Suite (AI PSD Premiere) Microsoft Suite (specifically PowerPoint slide design and animation skills) Canva and Generative AI tools (such as Synthesia).
Ability to work independently with limited oversight and as part of a team with a collaborative mindset and desire to provide your perspective.
Hands-on team player with strong organizational and project management skills with the ability to pivot quickly based on latest developments with a high level of accuracy. You resourcefully overcome unexpected roadblocks and carry a strong sense of accountability operating with sound judgment and high standards.
Experience in financial services technology customer service and/or change management (i.e. Prosci).
Stellar written and verbal communication skills including interpersonal and presentation skills.
Ability to work effectively in a matrixed environment and with blurry boundaries regarding roles and responsibilities.
Demonstrates the ability to think collaboratively and creatively connect the dots innovate iterate drive alignment with a passion for excellence.
Ability to critically analyze and assess data to derive actionable insights.
Uses growth mindset to learn from past experiences seeking feedback and applying it to the next iteration.
Strong process orientation organized and methodical in approach always looking to set things up in a streamlined standardized and scalable way.
Self-motivated strong curiosity and minimal need for direction.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time