Hostess
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Job Location:
Quintana Roo - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Etereo family your role is to provide exceptional service ensuring a positive experience for our guests from arrival to departure.
- Greet guests warmly provide courteous service and efficiently handle check-ins and seating.
- Answer phones take reservations take in-room dining orders and maintain accurate records in reservation systems.
- Coordinate with restaurant and/or pool staff to optimize guest placements avoiding overbooking and ensuring smooth flow.
- Assist with preparation of station charts assign stations and guide servers and support staff in optimal table set-up.
- Maintain cleanliness sanitation and organization of the host station and assigned work areas.
- Monitor and update guest profiles VIP arrivals and special requests using reservation systems.
- Ensure menus and wine lists are clean up-to-date and well-stocked at all times.
- Resolve guest complaints promptly to ensure satisfaction.
- Familiarize yourself with all hotel services local attractions and respond accurately to guest inquiries.
- Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.
Qualifications :
- Prior experience in customer service or hospitality preferably in a high-end setting.
- Strong communication skills positive attitude and the ability to speak and write in English fluently.
- Flexibility to work a variable schedule including weekends and holidays.
- Ability to obtain relevant state and local government certifications such as food handlers certificate or alcohol training certifications as applicable to the position.
Additional Information :
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.
For more information:
Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.
Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.
For more information please visit
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
Become one of the authors of our story. Join our team as a Receiving Agent at Susurros del Corazón in Punta de Mita Mexico, reporting to the Purchasing Manager. Your main responsibility will be to ensure that the products/merchandise received meet the quality standards required by the ... View more
