Patient Service Representative

Imperial Beach Community Clinic will promote a healthy community by providing quality health care and resources with a focus on the underserved. Our mission has been to provide high-quality medical care for all members of our community regardless of their ability to pay. Our team considers your overall health preferences and experiences as we create a treatment plan that is right for you. Our doctors enjoy getting to know patients and their families and appreciate the support that comes from having lab nutrition and behavioral specialists on-site. More importantly our friendly Spanish speaking staff know their primary task is to make you feel comfortable and understood in every step of your healthcare journey.

We fulfill this mission through:

Improving access to primary health care for residents of South Bay

Employing skilled professionals committed to providing quality healthcare services and addressing current health needs

Serving the community with compassion and respect while maintaining confidentiality

Collaborating with other health care providers and organizations

Providing a medical home to the at-risk population

$23.00 - $25.00 per hour

Benefits

• Health Insurance 100% cost covered by Clinic
• Dental Insurance 100% cost covered by Clinic
• Life Insurance 25k life insurance 100% cost covered by Clinic
• 10 Paid Holidays per Year
• Employee Birthday Paid day off
• 2 Weeks Vacation first year (Unused vacation hours roll over to next year)
• 2 Weeks Sick Time first year (Unused sick hours roll over to next year)
• Clinic pays for CPR time and certification.

Patient Services Representative

The Patient Services Representative (PSR) is responsible for advancing the quality of healthcare through exceptionally good customer service and communication with patients using IBCCs guidelines for communication. The PSR is also responsible for accurate data entry into the practice management and/or clinical systems. The PSR duties are shared and involve tasks associated with efficient flow of patients such as answering phones making appointments and registering patients. PSRs are members of patient-centered care teams.

• Essential Duties and Responsibilities
• Adheres to the IBCC Mission Vision and Values Standards of Conduct and HIPAA principles
• Consistently adheres to and/or exceeds IBCCs communication guidelines and expectations with patients peers and supervisors. Greets every patient with a verbal greeting eye contact and a smile. Communicates effectively by using welcoming words proper tone of voice appropriate body language eye contact and smiling in patient interactions. Listens skillfully and displays a willingness and ability to acknowledge patient needs expectations and values through the use of reflective listening and empathy conveyance. Responds to patient needs in ways that are helpful and beyond expectation.
• Collaboratively works with patients to positively affect their health outcomes.
• Orients all patients to clinic policies regarding their selection of their primary care provider IBCCs team-based care approach services offered appointment system after hours coverage collection policy etc.
• Builds positive relationships with other staff providers and supportive departments to maximize accessibility of care to all patients.
• Contributes to care team pre-planning (aka Team Huddle) with reminder calls and updating registration info prior to each scheduled appointment or rescheduling as deemed appropriate
• Participates in continuous quality improvement activities and patient-centered medical home team meetings and trainings and is receptive to accepting other job duties as assigned and as delegated
• Assists in responding to and resolving patient complaints as needed
• Works collaboratively with other departmental personnel to process and complete the patient encounter and collect amounts due in accordance with established procedures.
• Call patients schedule appointments for laboratory follow-ups etc.
• Using proper phone etiquette answers all incoming calls by 3rd ring. Responds to calls appropriately including message taking and distribution.
• Enters reviews and makes necessary changes to all patient registration information in the practice management system in accordance with established procedures.
• Complete patient registration over the phone to obtain insurance information and demographics for new patients.
• Verify eligibility on the various websites.
• Enroll patients in programs such as CHDP CDP and Fpact this will be done over the phone.
• Good customer and communication skills.
• Researches answers and responds to patients questions/correspondence about their account in a timely and professional manner respecting patient confidentiality.
• Opens and closes the clinic according to IBCC procedures.
• Maintains a neat and organized work area with appropriate labeling of files as needed.
• Knowledge: Customer service basic medical front office practices basic computer operations Skills: Aptitude for skilled personal communication is mandatory. Strong written and
• verbal skills typing 35 wpm
• Ability to: Work well with people; communicate effectively and respectfully in English and/or other languages; operate computers and other modern office equipment; work in a busy environment; multitask be flexible to accommodate to travel and changes in daily and hourly schedules

Education/Experience Requirements: High school diploma or GED; Bilingual English/Spanish encouraged but not mandatory; 2-3 years experience in medical/data processing field preferred; Certificated through medical front office training program preferred. Typing certificate preferred >35 wpm.

Must maintain annual CPR certification and TB clearance.

Fluent in English/Spanish.