Transcon Agent
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Job Location:
Laredo, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
17-10-2025
Vacancies:
1 Vacancy
Job Summary
Scope of Position
Responsible for timely and accurate movement of freight and information while providing an exceptional customer service and constantly driving efficiency supporting our Vision and Mission Statement making our promise real to our customers.
Key Deliverables
Proactively monitor the following key metrics to achieve the expected results:
- Operational Effectiveness
- Product OPA Audit Result Perform consistently at the highest level.
- 100% approved Service Providers.
- 100% PU&D Connectivity.
General responsibilities:
- Exemplify and Teach Our Culture Mission and Goals.
- Follow the 10 Critical Success Factor.
- Contribute to build healthy cross-functional relationship and work environment promote team spirit and cohesiveness in the department.
- Complete 52-hour trainings per year (4.33 per month) and required training timely.
- Own your self-development. Prepare follow-up and execute on your personal development goals.
- Escalation of issues to immediate supervisor and/or manager or any other required team with the adequate expertise as example compliance accounting etc.
Key Responsibilities:
- Comply with company controls policies procedures.
- Properly use Expeditor systems and tools such as CFIT ETMS CRM ECCO EDOC.
- Meet KPI Standards (RDL DLV POD) in accordance with the Companys Procedures (OPS).
- Maintain highest compliance levels for all applicable Transcon requirements.
- Contribute to operational effectiveness and comply with District Excellence metrics applicable on your process.
- Log files correctly and timely with proper codes trace types and events.
- Ensure accurate and timely billing of customers and vendors.
- Understand and comply with the expectations on Customer SOP.
- Ensure that all correspondence is handled timely and professionally.
- Participate in daily huddle meetings and department meetings.
- Escalate issues to Lead Supervisor or Operations Manager as needed.
Finance:
- Comply with all our policies including the credit policy.
- All files processed are timely and correctly billed.
- Constantly work on prevent monetary losses.
Security Health & Safety:
- Responsible to immediately notify the Branchs Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.
Qualifications :
To be the most effective in this position we are looking for the following skills and
experience:
Education: Associates degree in foreign trade preferred or equivalent convention of education and experience.
Experience in the logistic field or domestic transportation preferred.
Hazardous Materials Certification (HAZMAT) preferred.
Customer Satisfaction oriented.
Good interpersonal and communication skills ability to communicate at all levels written and oral communication.
Time management skills and attention to detail.
Self-driven personality.
Good computer skills and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
English and Spanish fluency.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
