Support the Repair sales force in discussions with the customer to explore elevator repair opportunities (from a technical point of view).
Actively manage develop motivate coach and coordinate direct activities of the workgroups in order to deliver the Schindler objectives (client satisfaction quality productivity efficiency top and bottom line).
Optimize the team staffing by planning the personnel needs including workloads and training for effective deployment and cost control.
Lead and provide technical support to internal staff (from service project sales sales engineering department & subcontractor) to optimize the workgroups and tools to ensure timely and quality completion as per contractual obligations and code requirement to meet the objective of sales invoicing yield and quality of work.
Manage repair works
Lead / perform complex repair part replacement supervision of sub contractor works troubleshoot on lifts
Perform administrative process (e.g. Generate report complete test reports generate defect list service report / delivery order for client inspection and endorsement for internal / external stakeholders).
Perform technical assessment for the repair technicians.
Execute leadership to technicians in matters of customer and employee satisfaction adding value to the business quality of work and operational efficiency.
Perform regular audits and checks to ensure that all processes and work methods comply with quality safety and technical requirements.
Supervise milestones achievement and initiate corrective actions in coordination with the repair works.
Conduct safety walks safety inspection and identify unsafe events unsafe work condition
Analyse root causes for deviations and set up corrective actions for non-conformities.
Ensure elevators are tested in compliance with specific industry requirements and safety standards.
Cooperation with Notified Bodies (official inspections and work order).
Ensure all work processes comply with quality environmental and safety procedures and requirements.
Ensure compliance to the code of conduct and mandatory regulations.
Night / weekend works throughout the island are to be expected.
Ad-hoc assignments such as technical support training and assessments etc.

Strong Analytical Aptitude with an eye for details
Good problem solving and critical thinking skills
Strong technical competence.
Possess leadership and organizational skills.
Good initiative and able to provide hands-on support.
Great interpersonal skills and customer oriented.
Able to take on pressure.
Adopt collaborative approach.
Self-motivated and driven.
Open mindset.
Team Player

Do you want to move the future with us

If so we would like to meet you and look forward to receiving your complete application documents.

Susan Lee