Customer Success Consultant, DACH

Who we are

Our goal at OpenUp is to make mental well-being accessible to everyone. We support companies their employees and employees families with OpenUp platform provides employees and their families access to mentalwell-being check-ins online courses articles videos interactive group sessionsmindfulness sessions and a team of experienced experts. We believe that physicaland mental well-being go hand in hand and that lifestyle factors such as nutritionsleep and stress management are key to achieving balance. By integrating ourLifestyle Experts to the platform with a focus on nutrition exercise and sleep weensure a holistic approach to health. We strive to build high-performing teams thathelp people develop to their fullest potential. We take pride in raising the bar andachieving the next level.

OpenUp is ranked number 3 on LinkedIns Top Startups list for 2024 and is rapidly growing. We are expanding our international teams and we are searching for like-minded talent. We are already helping over 1500 (international) companies and 400K employees e.g. Rituals Deloitte Decathlon KPMG and McDonalds.

About you

Youre a dynamic Customer Success Consultant passionate about promoting mentalwell-being and building enduring customer relationships. Your role is integral to ourmission at OpenUp as you help our clients grow and find continuous value in ourservices. With a blend of commercial acumen empathy and a deep understandingof our offerings you will be at the forefront of expanding our customer relationshipsand ensuring their long-term success and satisfaction.

Your role

• Strategic Account Management: Oversee the health and growth of customeraccounts focusing on long-term success and expansion.
• Quarterly Business Reviews (QBRs): Conduct QBRs providing insights into ROIand aiding clients in developing business cases for extending their contracts.
• Stakeholder Engagement: Build relationships with executive sponsors and senior stakeholders ensuring a multi-threaded approach within customerorganizations.
• Customer Insights and Value Expansion: Regularly provide customers with actionable insights and demonstrate the tangible value of our servicesencouraging contract growth.
• Collaboration with Teams: Work closely with implementation consultants andsupport roles to ensure a cohesive customer journey.
• Account Responsibility: Take full ownership of customer accounts ensuringtheir overall success and satisfaction with OpenUps services.

Required Skills:

• Proven experience in customer success or relationship management ideally ina tech or mental health-related field.
• Exceptional communication and interpersonal skills.
• Skilled in engaging with and influencing stakeholders at various levels.
• Proficient in understanding and leveraging customer success metrics andengagement indicators.
• Ability to handle multiple projects and priorities in a dynamic environment.
• Fluency in both German and Dutch.

Desirable Skills and Experience:

• Background in mental health advocacy or related fields.
• Strong project management and organizational skills.
• Experience in a fast-paced growth-oriented company.

What you can expect

Joining OpenUp means being part of a fast-growing company thats doing something meaningful. Youll work with a diverse and international team. We like tohave fun together with a lot of team building activities like our weekly borrels andafter work sport classes the yearly ski-trip and our Padel tournament. Which makesour work fun challenging and dynamic.

Apart from this we offer:

• Yearly development budget of 1500.
• Company wide training programs.
• Daily healthy and vegetarian lunch at our office.
• Flexible work model (hybrid and options for remote work).
• Monthly drinks and company wide summer fest and other fun activities.
• 27.5 vacation days per year.
• Free and unlimited access for you and your family to all our productsincluding our psychologists.

Next steps

Excited about this role at OpenUp We love to learn more about you. Send us yourapplication through our website and we will be in touch with you soon.

At OpenUp everyone is welcome to apply - regardless of color age gender nationality or any other label. We embrace what makes you unique and we believethat a diverse team is crucial to success. If you are ready to OpenUp join us!