Client Care Manager
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Client Care Manger supports the leasing and property management team by coordinating leasing activities maintaining accurate records and ensuring a smooth leasing process for prospective and current tenants. This role acts as a liaison between residents community specialists and property management to ensure timely communication and high-quality customer service and provides robust support to the team.
Primary Responsibilities:
- Respond to inquiries from prospective residents via phone email or in person.
- Schedule property tours and assist with showing available units when needed.
- Process rental applications verify background and credit information and communicate approval or denial decisions.
- Prepare lease agreements renewal documents and other leasing-related paperwork.
- Maintain accurate and up-to-date records in leasing management systems.
- Assist with marketing vacant properties through listings flyers and online platforms.
- Coordinate move-ins and move-outs ensuring necessary documentation and inspections are completed.
- Supervise and mentor Community Specialists and report directly to the Residential Leasing Manager.
- Provide exceptional customer service to residents addressing questions and concerns promptly.
- Compile daily weekly monthly quarterly occupancy reports with accuracy.
- Collaborate with property/leasing managers and maintenance teams to resolve tenant issues or unit readiness concerns.
- Monitor lease expirations and assist with renewal efforts to reduce vacancy rates with the focus on resident retention.
- Process N9 lease takeovers and sublet paperwork.
- Effectively partner with our commercial tenants and manage a property perks program and facilitate cross promotions.
Requirements:
- High school diploma or equivalent (bachelors degree preferred).
- Previous experience in leasing property management or administrative support is mandatory.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication.
- Strong sales and client support background.
- Proficiency in Microsoft Office and property management software (e.g. Yardi AppFolio RealPage).
- Ability to work independently and as part of a team.
Work Environment:
- Office-based with some property visits as needed.
- May require occasional evening or weekend availability depending on property hours.
- Occasional special event/tenting coordination.
- Wiliness to change workstations as property needs change.
Benefits:
- Comprehensive Health and Dental plan
- RRSP Matching
- Continuous Learning Program
- Career advancement opportunities
- Employee Assistance Program
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
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