Associate Director, Technology Enablement
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And were still growing fast even after two decades. What does that mean for you As Klick experiences exponential growth year-over-year so do the people who help make it happen. Because were constantly evolving and changing we invest in talent early and often to develop future leaders at all levels. Were one of the countrys Top 10 Great Workplaces 10 Most Inspiring Cultures Best Workplace for Innovators Best Managed and Fastest Growing. We know that career paths are seldom simple and straightforward. And thats an asset. If you feel like youd be a good fit for this role we encourage you to apply and take the first steps to starting your career journey at Klick!
Overview
- As an Associate Director Technology Enablement reporting to the VP Technology youll lead the delivery of high-quality compliant and scalable healthcare omnichannel technology projects from websites and CRM systems to engagement and automation tools. Youll bring Klicks SDLC (Software Delivery Lifecycle) to life ensuring every project runs smoothly from planning and design through build testing and launch.
- Youll play a key role linking technology and delivery transforming complex business challenges into measurable technology solutions that connect patients healthcare professionals and brands. Partnering with PMO Technology Crafts and cross-functional agency teams youll ensure projects are delivered on time on budget and with technical excellence driving collaboration innovation and consistent quality across every phase of delivery.
Responsibilities
- Oversee day-to-day delivery of omnichannel technology projects ensuring alignment across teams timelines and budgets. Act as the central coordination point between Technology Enablement PMO and other technical crafts to ensure seamless handoffs predictable execution and measurable delivery outcomes.
- Drive quality and consistency across all technology delivery phases from planning through launch delivery checkpoints and post-project monitoring.
- Define and communicate the technical task plan (WBS) for each project collaborating with PMO to ensure dependencies milestones and resourcing are accurately represented in the project schedule.
- Review technical and project documentation (BRDs wireframes technical specifications) to ensure clarity feasibility and completeness.
- Partner with PMO and technical crafts to maintain RAID logs track risks and drive proactive resolution of delivery challenges issues or incidents in collaboration with the client and internal stakeholders.
- Participate in technology review and architecture sessions to validate scalability integration and compliance.
- Forecast technical resources and support project capacity planning across multiple client accounts leveraging our resource management tools and delivery dashboards to maintain visibility into utilization and staffing needs.
- Champion delivery excellence process improvement and consistent use of Klicks tools and frameworks.
- Lead by example fostering collaboration innovation and accountability across teams.
Qualifications
- 7 years of experience delivering web CRM or omnichannel marketing technology solutions ideally within healthcare or regulated industries including hands-on experience.
- Strong understanding of digital delivery processes and ability from discovery through launch and maintenance with experience defining KPIs and process controls to measure and optimize delivery performance.
- Proven ability to manage cross-craft teams and multiple concurrent technology workstreams.
- Ability to create interpret and communicate technical documentation requirements and design assets clearly with attention to maintaining documentation completeness and operational traceability.
- Excellent collaboration and communication skills across creative strategy and technology teams as well as client-facing discussions related to the technical delivery health and technical readiness of projects.
- Familiarity with modern web and CRM platforms such as Veeva Salesforce Adobe Experience Manager Contentful or custom-built solutions using HTML (React Gatsby etc.)Experience with APIs integrations or cloud-based platforms (AWS Azure GCP) is an asset.
- Calm under pressure organized and focused on outcomes in a fast-paced high-energy environment with the ability to adapt to evolving client needs and manage multiple delivery priorities simultaneously
Preferred Qualifications
- Experience supporting pharma marketing or medical affairs programs.
- Experience as a business system analystKnowledge of US / FDA healthcare compliance privacy and data standards.
- Background in technical consulting or omnichannel program delivery at an agency or consulting firm.
- Demonstrated domain knowledge and experience in medical affairs and/or pharma marketing processes.
- Experience and understanding of existing and emerging healthcare industry data standards.
- Experience with marketing operations management and performance reporting is an advantage
- Progressive experience with integrating AI into your daily and project functions
#LI-TH1 #LI-Hybrid
Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience skills and qualifications to help identify alignment with role requirements. Please note that the tool doesnotmake final decisions or automatically disqualify candidates. Hiring decisions are made by our team with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions accessibility needs or concerns about the use of this tool please contact us.
Required Experience:
Director
Key Skills
- Computer Science
- Mainframe
- Active Directory
- Information Technology
- ISO
- Windows
- ASP.NET
- Information Security
- Linux
- Project Management
- Computer System
- strategic plan
- Db2
- Dns
- Technical Support
About Company
Over 1000 people passionate about life sciences, dedicated to doing things differently by putting people first, honoring our hacker roots, living our entrepreneurial spirit, choosing outcomes over optics and playing the long game.
