Assistant Conference and Banqueting Manager

Conference and Banqueting professional to join our team here at the Sheraton Grand Hotel and Spa Edinburgh as Assistant Manager.

Sheraton Grand Hotel & Spa is one of Scotlands leading 5 star hotels. As the largest 5 star hotel we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 in our Edinburgh Suite as well as flexible meeting spaces catering for a wide variety of events and conferences.

As our ideal candidate you will have at least 2years experience in events and banqueting and be able to manage a large team

Duties include but are not limited to

• To manage the day to day operation of the Banqueting Department with the support of the C&B Manager
• Pro-active leadership and development of theteam to ensure key targets are achieved.
• Liaising with the C&B managerto create a working environment that supports organizational and core values
• To deliver outstanding customer service

Essential functions of the role include:

• Develop key strategies with the C&B manager and the teamin identifying key customer needs and work with them to develop initiatives to meet/exceed these needs.
• To provide regular feedback to management including theEvents Manager and other managers as appropriate on operational issues standards and procedures.
• Working with the team to develop strategies to enhance customer service and core standards - taking a back to basics approach.
• Manage both Banquet Operations through effective leadership and development of the team to ensure key targets are met. This will involve taking a hands-on approach to lead by example and demonstrate best practice.

Supportive functions include:

• Ensure full liaison with other members of Hotel teams through Daily ops meetings departmental meetings
• Develop strong communication strategies with all members of the Banqueting team
• Develop good working relationship with others including the kitchen team and event planning teams
• Develop and maintain excellent working relationship with other departments in the hotel

Requirements:

We are looking for someone who is energetic and self-motivated with a can do attitude and who is ready to take the next step on your career path.

Our expectations of you will be that you are able towork on your own initiative as well as part of a teamand have a strong desire to improve on your skills and knowledge as well as:

• Extensive Knowledge of Internet/MS Office applications and related IT preferred.
• Lead and support the team
• To project a pleasant and positive professional image to all contacts at all times
• Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
• Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Must be a Team Player Demonstrate experience of building positive working relationships and promoting team spirit.
• Excellent command of English language (verbal and written)

You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture.

So why work for the worlds largest hospitality company

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year including bank holidays this increases up to a maximum of 33 days(pro rata)after further service
• Worldwide employee and friends & family hotel room ratesplus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
• Discounts off your supermarket shop other shopping and experiences through our Marriott Benefit Hub
• 50% off Spa Treatments and 50 gym membership within our One Spa!
• 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Refer a friend to work with us and receive a 500 bonus
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
• Many more benefits however most importantly well help you grow and develop you as an individual