Senior Application Engineer – Global Ticketing Platform
Share
Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY:
The Senior Application Engineer Global Ticketing Platform role is responsible for delivering technology solutions that support the Ticketing platforms across Universal Destinations & Experiences (UDX). As a Senior Application Engineer you will have a key role in defining developing testing analyzing and/or maintaining these solutions. You will also be involved in writing coding testing analyzing delivering both hardware and software programs and applications and/or performing analyst duties such as research design and documentation tasks throughout the production life cycle.
MAJOR RESPONSIBILITIES:
- Lead Ticketing efforts for upgrades enhancements and Tier 2 troubleshooting for all ticketing software systems at all Digital & Technology locations throughout UDX. This may include after hours and weekends.
- Drive meetings with business partners and vendors to communicate strategies deployments and troubleshoot issues.
- Review new project and enhancement requirements to provide timely and meaningful feedback.
- Resolve complex challenges and propose new solutions. Troubleshoot analyze logs replicate errors determine root cause and communicate findings. Liaise with other technical teams to assist in resolving problems with software products and/or configuration of hardware components.
- Design run and monitor test cases on new and existing applications for the purposes of correcting errors isolating areas for improvement and general debugging.
- Build and maintain software system configuration of supported applications while adhering to defined standards.
- Create and maintain application documentation for all software applications including evolving processes. Provide knowledge transfer to the team.
- Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:
Bachelors degree is preferred- MIS Computer Science Information Technology Business.
EXPERIENCE:
- 5 years of work experience in Technology preferred in Technology Support roles with focus in Ticketing leveraging the Gateway Ticketing System and/or Accesso Horizon.
- Proficient understanding of SQL Server and Azure SQL environments.
- Experience working both independently and in a team-oriented collaborative environment;
- or equivalent combination of education and experience.
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE
Required Experience:
Senior IC
Key Skills
- Continuous Integration
- SQL
- .NET
- Debugging
- C/C++
- Go
- Root cause Analysis
- ASP.NET
- C#
- Application Development
- JavaScript
- Teradata
