Help Desk Technician
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Job Location:
San Francisco, CA - USA
Hourly Salary:
$ 25 - 28
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Position Summary and Responsibilities
About Lick-Wilmerding High School
A private school with a public purpose LWHS develops the head heart and hands of highly motivated students from all walks of life inspiring them to become lifelong learners who contribute to the world with confidence and compassion.
At Lick our treasures are our students faculty staff and familiesour people. Collegiality and camaraderie are rich in our community and we pride ourselves on providing opportunities for our community members to lead and be led by each other. We offer highly competitive compensation packages complete with comprehensive benefits and robust professional development opportunities.
We are a community that values student-centeredness inclusivity and lifelong learning. We are actively committed to Equity Inclusion and Belonging which we acknowledge is iterative and imperative work. As a community we are constantly learning and applying lessons learned to improve the quality of the student experience and the well-being of all our community members.
Position Summary
Lick-Wilmerding High School seeks a full-time Helpdesk Technician to perform hardware and software support as well as provide assistance to the Network Administrator and Dean of the hardware/software support role the Helpdesk Technician will troubleshoot employee and student computer problems manage the printer and copier environment and maintain school the network support role this position will provide level one support in diagnosing and troubleshooting LAN and wireless issues and will assume responsibility for select applications.
The ideal candidate will have a willingness to learn new systems the ability to closely work with others in the department solid attention to detail and dedication to ensuring that procedures adhere to established school policies and practices. This individual must be able to prioritize tasks based on urgency in a fast-paced environment while themselves remaining calm. The candidate is also expected to be sensitive to and willing to differentiate support based on the various needs and abilities of users.
Key Responsibilities
- Act as helpdesk resource to provide technical support for all school constituents including administration faculty staff parenting adults and students while prioritizing tickets to minimize interruption to school business
- Install troubleshoot and maintain software and hardware in mostly Mac and some PC environments
- Update and maintain the schools inventory of hardware and software
- Troubleshoot level one problems relating to hardware and software including IP phones classroom A/V connections and LMS
- Maintain and troubleshoot printers and copiers
- Manage and support equipment loans
- Update and maintain asset inventory system and MDM software
Familiarity with the following platforms is preferred:
- Blackbaud Education Management K12
- iOS iPadOS and Windows
- Papercut Copier interface
- Zoom and Zoom Phone management
- Google Workspace for Education
- WebHelpDesk Ticketing and Asset Manager or other Ticketing Software
- FileWave Mobile Device Management
Job-Specific Qualifications:
- Bachelors degree in relevant field preferred; work experience in lieu of education will be considered
- Proven experience with helpdesk duties and a ticketing system
- An innovative mindset that is solutions-driven
- A history of solving problems with modern and innovative solutions
- Ability to effectively and properly document problems and their resolutions
- Excellent communications skills
- A basic knowledge of classroom hardware installation and maintenance including A/V equipment
- Motivation to explore new technologies and ideas through learning resources
- The ability to continually maintain and exceed industry standards including confidentiality and best practices
- Ways to promote maintain and enhance workplace culture within the technology department and the school
- A willingness to engage in anti-bias work and identity work in order to promote belonging in the work environment
- Personal qualities of integrity resilience optimism excellence and kindness
- A sense of humor
- Performance of other duties as requested and needed by the school
Physical Requirements and Work Environment
The Helpdesk Technician works in a school office and classroom environment that is fast-paced and service-oriented. This role requires frequent interaction with students faculty and staff both in person and through digital communication. Work is typically performed indoors but occasional movement between multiple buildings on campus is required. The position involves managing multiple priorities and responding to urgent technical issues while maintaining a calm and professional demeanor.
This position requires the ability to lift and move computer equipment and related technology weighing up to 50 pounds. The role involves periods of standing sitting bending kneeling and reaching to install or connect equipment in various locations across campus. Candidates should be able to work at a computer for extended periods demonstrate manual dexterity and visual acuity for detailed technical tasks and move between classrooms and offices to provide on-site support. Clear verbal and written communication is essential for assisting users and documenting issues.
To Apply
Interested candidates should submit a completed application with resume and cover letter along with three professional references (one of whom should be a current or most recent supervisor).References will be contacted only with your permission and later in the hiring process. Please do not call or email regarding this position.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
