Experienced Hybrid Sales & Service BDC Representative
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Job Location:
Naperville, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Advantage Dealer Group is seeking an experienced motivated and detail oriented Hybrid Sales & Service BDC Representative to join our growing Business Development Center located at our Fort Hill corporate office.
This position plays a key role in supporting both our Service and Sales departments by driving appointment performance maintaining strong customer relationships and ensuring an exceptional customer experience across all communication channels.
You will be the voice of Advantage handling inbound and outbound customer interactions setting qualified appointments and helping our dealerships exceed their goals.
Responsibilities
Service BDC Responsibilities
Answer inbound service calls and schedule maintenance or repair appointments
Contact customers for recalls overdue maintenance and declined services
Coordinate with service advisors to ensure accurate appointment scheduling
Promote current service specials and dealership loyalty programs
Provide consistent follow up throughout the customer service experience
Sales BDC Responsibilities
Respond promptly to internet and phone leads via email text and phone calls
Qualify customers based on needs budget and timeframe
Schedule showroom and test drive appointments for Advantage Chevrolet Toyota and Acura locations
Follow up with unsold leads missed appointments and previous month opportunities
Update all lead activity and customer notes accurately in the CRM
Qualifications
2 years of proven BDC or dealership experience in Sales or Service
Strong written and verbal communication skills
Proficient with CRM systems such as VinSolutions Xtime or similar tools
Ability to multitask and thrive in a fast paced high volume environment
Strong phone text and email communication abilities
Goal driven and team oriented with a positive attitude
Top performers and experienced BDC professionals are highly encouraged to apply
Schedule
Full time onsite
Monday through Friday with a flexible schedule
Mandatory Saturdays
About Advantage Dealer Group
Advantage Dealer Group is a multi store automotive organization representing Chevrolet Toyota and Acura.
We take pride in developing talent and promoting from within making Advantage an excellent place to grow your automotive career.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Retail Sales
- Territory Management
- Upselling
- Product Demos
- Outside Sales
- Medicare
- negotiation
About Company
Advantage Auto Group is growing and expanding its sales staff. Advantage Chevrolet is looking for talented and outgoing Sales Representatives to join their sal...
