Account Manager, Commercial (French Speaking)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.
Whats the opportunity
What will I be doing
- Youll own and act as the main point of contact for a book of business
- Your goal will be to drive net growth within that book
- Youll hunt and work expansion opportunities within that book
- Youll run a proactive and effective renewal process
- Youll articulate Intercoms value using theCommand of the Messageframework
- Youll forecast and plan pacing throughout each month and quarter
- Youll partner with a CSM and SE to ensure the long term success of your book
- Youllpartner with R&D and Marketingto ensure the voice of your customers is heard
What skills do I need
- 2-3 years experience in a B2B closing role
- 2 years of SaaS experience
- Excellent written and verbal communicator
- Ability to discover pain and articulate potential solutions
- Ability to accurately qualify opportunities
- Ability to do light demos and/or experience working closely with Sales Engineer/ CSM
- Capable of building compelling presentations for customers (QBRs Pricing proposals etc.)
- Experience forecasting on a monthly or quarterly basis
Bonus skills & attributes
- Experience working in B2B SaaS
- Experience working renewals
- Experience using the Command of the Message framework
- Experience using MEDDPICC as a qualification framework
Benefits
We are a well treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave as well as 6 weeks paternity leave for fathers to let you spend valuable time with your loved ones
- If youre cycling weve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.
Required Experience:
Manager
Key Skills
- Forecasting
- Hyperion
- Cost Management
- Construction Estimating
- QlikView
- Bus Driving
- Analysis Skills
- HubSpot
- Salesforce
- Market Research
- negotiation
- Financial Planning
About Company
Fin is the leading AI Agent for customer service delivering the highest quality answers and handling the most complex queries. Employ Fin on any helpdesk or the Intercom Suite today.
