Team Leader (fmd) for e-commerce sector in Pécs (on-site)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
Team Leader (f/m/d) for e-commerce sector in Pécs (on-site)Job Description
The Team Leader Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching motivation and accountability.As a Team Leader (f/m/d) for e-commerce sector you will be responsible for the technical and disciplinary management of a team of customer service advisors of a global online marketplace. Your responsibilities will include encouraging supporting and coaching your team in relation to their performance indicators. You will also be responsible for preparing and conducting one-on-one conversations and team meetings as well as the operational management of your team so that we can achieve the KPIs agreed with the client.
You will perform these tasks on site at our location in Pécs. This means you will meet the best colleagues in the world every day!
Start date: 21 November 2025
As a Team Leader (f/m/d) your tasks will include:
- Technical and disciplinary management of a team of customer advisors
- Supporting and motivating your team in line with our service and company goals
- Promoting supporting and coaching employees in relation to their performance indicators
- Preparing and conducting one-on-one meetings team meetings and meetings with the client
- Operational management of the team to ensure the KPIs agreed with the client are met
- Managing customer interactions and issue resolution through verbal and written communication channels
- Conveying corporate values as part of the role model function of a team leader
Your successful profile includes:
- Experience in customer service or a relevant field required ideally with initial management experience in your current position
- Strong written and verbal communication skills in Hungarian (native) as well as good written and verbal communication skills in English (C1 level)
- Economic understanding of numbers target achievement and highly motivated personality with the ability to develop and coach team members
- Focused processing and completion of tasks under time pressure
- Willingness to work in a rotating shift system (Monday-Sunday from 7:00 a.m. to 11:00 p.m.) from our office in Pécs
- Great enthusiasm for online shopping & e-commerce and the enjoyment of dealing with everything from fashion to home accessories
- Ability to lead a team in a dynamic work environment with strong prioritization skills and an open collaborative mindset for working in intercultural settings with international clients and colleagues.
Your benefits:
- Responsible tasks in an international working environment
- An open and motivated team that is eager to welcome you to Concentrix
- Internal training and career opportunities
- Performance-based compensation linked to our jointly achieved business results
- Cafeteria package (up to 450.000 HUF/year)
- Discount on public transfer tickets and an office in the city center
If you have any questions please contact our recruiters at .
For external applications please be sure to include your earliest possible start date and salary expectations.
Location:
Hungary PécsLanguage Requirements:
English HungarianTime Type:
Full timeIf you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... View more
