Technical Support Engineer L3

About Sharesource:

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

IT systems flawless while driving innovation across industries!

Step into a role where technology meets impact. Join a team driving transformative projects across industries like healthcare mining gaming and retail and help shape solutions that truly make a difference. Were looking for a Technical Support Engineer L3 who is Smart Hungry and Humblesomeone ready to own IT systems solve complex problems and ensure secure high-performing operations across global teams. This is your chance to be at the heart of innovation delivering top-notch support while contributing to projects that touch real-world outcomes.

If this project excites you join us to make a real impact while gaining industry-leading certifications and stay at the forefront of technology trends.

What are you expected to do

• First to last line of defense: Take ownership and deliver support across a wide spectrum of issues from basic to highly complex.
• Install and configure: Set up computer hardware operating systems and applications for staff and clients.
• Maintain security: Monitor and manage patch levels safeguarding internal and customer endpoints.
• Multi-channel support: Respond to requests via phone email or ticketing system with professionalism and speed.
• Troubleshoot and resolve: Diagnose technical issues escalating to suppliers or partners when needed.
• Master Office 365: Provide support for Exchange Online SharePoint Teams OneDrive and manage licensing and Azure subscriptions.
• Cloud solutions: Implement develop and document AWS solutions applying best practices and team guidance.
• Ticket efficiency: Log incidents and service requests ensuring prioritization minimal backlog and operational excellence.
• System reliability: Monitor performance expedite hardware repairs and resolve software configuration issues.
• Documentation and knowledge sharing: Contribute to service documentation and the internal knowledge base.
• Project support: Assist project teams with deploying new applications and solutions.
• Service culture: Promote excellence continuous improvement and strong supplier relationships across the IT team.

Youll be a great fit if:

• You have 5 years of experience in Global Support/Technical Operations including 1-2 3 years as L3 in an AU MSP environment.
• You have hands-on experience or qualifications in Microsoft O365 Azure AWS and PowerApps for business application development automation and workflow optimization.
• You have proficiency in PowerApps for developing and customizing business applications for automation and workflow optimization.
• You understand IT management principles and best practices.
• You are a collaborative team player with strong interpersonal skills.
• You communicate confidently with well-developed written and verbal skills.
• You listen actively and work seamlessly with staff suppliers and stakeholders.
• You maintain professionalism in all client supplier and colleague interactions.
• You solve problems proactively investigating issues assessing requirements and prioritizing solutions.
• You adapt quickly embrace flexibility and actively seek process improvements.
• You are meticulous with record-keeping and documentation.
• You provide expert support across diverse technologies for employees and clients.
• You build and maintain strong professional relationships with stakeholders.
• You bring enthusiasm and a genuine passion for technology.
• You are flexible and willing to work outside standard hours when required.

We will be absolutely thrilled if you also have the following:

• You hold at least two Associate-level certifications in Microsoft Azure or AWS.
• You are eager to stay current with emerging IT trends and enhance your skills through continuous learning.

Training & Certification Path:

We encourage professional growth. Youll work with your manager to design a personalized training path which may include:

1. Microsoft Azure
2. Microsoft 365
3. AWS

What you gain beyond the role:

• Remote Hybrid Flexibility: Enjoy the best of both worldscollaborative office days when it counts balanced with the freedom to work from home.
• Achieve Work-Life Balance and Flexibility: Work in an environment where youre trusted and empowered to work independently while still having the support you need to deliver your best. Here flexibility isnt just a perkits how we help you perform at your best without sacrificing life outside of work.
• Open Culture: Your voice matters we encourage proactive communication and fresh ideas.
• Supportive Team: From your very first day to every career milestone weve got your backwith long-term growth and projects you can truly thrive in.
• Learn and Grow: Training coaching and international opportunities to level up your skills and career
• Be part of a B-Corp company that puts people and planet first while creating meaningful impact.

Please note: This role is remote; however we require candidates to be based locally in the Philippines. This is to support occasional onsite activities such as team events client meetings or equipment handover. Additionally local residency is necessary for compliance with Philippines labor laws and employment regulations.

Why work for Sharesource

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds genders ages and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams partners suppliers investors and communities.
• Be fair open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun passion and love: We prioritise fun and passion fostering higher engagement and a positive can-do attitude.

What to Expect in the Process

• Youll go through 34 interviews plus a possible assessment with our client partner. This includes an initial chat a culture-fit interview and 12 conversations with our awesome client. The whole process usually takes 12 weeks but well let you know if things need to move quicker.
• Our best advice Be yourself and enjoy the conversations. Well keep you updated every step of the way and youre always welcome to reach out for updates anytime.
• If all goes well well complete reference checks and requirements quicklyso we can get that job offer to you without delay.

We would be grateful if you have these already:

1. Fit to Work/Health Card (Basic 5 employment medical tests)
2. NBI Clearance
3. Social IDs - PHIC SSS HDMF TIN
4. Character references with contact info

At Sharesource we believe in the value of diversity and inclusion. We are committed to creating a diverse respectful and inclusive workplace and we do not discriminate based on factors such as race gender religion sexual orientation or disability.