Senior Representative, Client Experience

Job Description:

The Role

Are you waiting for your opportunity in the investment services industry Are you curious about sophisticated topics such as mutual funds pricing trading mergers and acquisitions Then you are ideal candidate for one of Fidelitys most exciting and dynamic teams!

Our goal is to hire YOU the curious and growth-minded individual who is adventurous enough to immerse yourself in the sophisticated world of brokerage operations. Your mission: To learn analyze problems and connect dots for business partners and customers. Your reward: To excel at providing award-winning service and problem solving every the role you will hone your professional competence and build your professional brand. The environment will be customer focused ambitious and heavily team addition to curiosity and growth you have a desire to be innovative and strategic these are must haves! Classes start soon. If you are driven by curiosity mission and fascinated by the world of finance; then become part this team!

The Expertise and Skills You Bring:

You will Analyze industry problems that may include Stock Trading Dividends Mutual Funds Corporate Actions Security Data Securities Pricing and Physical Stock Certificates.

You will Apply various technologies to assist our customers with a range of needs basic and sophisticated

You will Engage with customers and business partners through multiple channels phone email and instant messaging

You will Envision and execute bold ideas to attract and retain the next generation of customers

You will Improve every day to prepare for future and advanced career opportunities including Team Lead Analyst and Leadership

Customer Service or Problem-Solving experience preferred

College Degree or equivalent work experience preferred

A desire for continuous growth and learning about the financial services industry required

Possesses a drive to solve sophisticated problems and deliver an outstanding customer experience every day

Self-starter and comfortable working independently when needed

Excellent written and verbal communications skills

Proven technical knowledge and strong problem-solving skills

Ability to contribute ideas as well as influence and execute them in a team environment

Ability to lean into change while multi-tasking in a remote and multifaceted financial services center

Growth Mindset and an appetite for endless learning

FINRA Licenses are preferred but not required.

The Team

As a member of the Client Experience Team you will take on the role of a Brokerage Operations Rep. You will be given an overview course of the industry and niche training to help you master brokerage operations. You will also get an exclusive peek behind the scenes of one of the most successful privately-owned companies in the world.

Certifications:

Category:

Most roles at Fidelity are Hybrid requiring associates to work onsite every other week (all business days M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934 the Investment Advisers Act of 1940 the Investment Company Act of 1940 ERISA numerous state laws governing securities investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations including FINRA among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.