Customer Service Representative (12 months)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Job Title: Customer Service Representative (Fixed Term 12 months)
Job Location: Inchinnan
Summary:
Acting as a first point of contact for customer service queries the role will be key to ensuring that our customers view Thermo Fisher Scientific as their preferred partner company. Customer queries may relate to new or in-transit orders returns general information or requests for updates to name a few examples. This position is offered as a 12-month contract.
Key Responsibilities:
- Handle and respond to all types of customer needs orders and general enquiries through a variety of channels including phone e-mail and web.
- Efficient and accurate entry of orders.
- Being a customer advocate. Handle customer concerns and resolve customer enquiries in a timely manner
- Collaborate well with own and other teams across the organisation.
- Strive to meet or exceed Individual/Department/Company Targets
- Where possible continuously improve processes and how service is delivered to our customers
Requirements:
- Strong written and verbal communication skills
- Enthusiasm and a keen interest to learn and a teamwork mindset
- Display attention to detail and accuracy as well as good organizational skills and the ability to prioritize
- Previous experience in customer service be it from an office role or via face to face customer engagement.
What We Offer:
- An opportunity to join a dynamic and friendly team where no two days are the same!
- Onsite gym and restaurants and employee benefits
- Varied work within an exciting global organisation where full training is provided
Each one of our 140000 outstanding minds has a unique story to tell. We value diversity in our teams as well as an inclusive and agile working environment. Integrity Intensity Innovation and Involvement are our 4-i key values that we encourage in everyone who joins our company.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example this may include individuals requiring assistance because of hearing vision mobility or cognitive impairments. If you are a job seeker with a disability or assisting a person with a disability and require accessibility assistance or an accommodation to apply for one of our jobs please submit a request by telephone at 1-*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
