Staff Product Designer, Provider Sourced Patients

Headways mission is a big one to build a new mental health care system everyone can access. Weve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition but the majority of providers dont accept insurance making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then weve grown into a diverse national network of over 60000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. Were a Series D company with over $325m in funding from a16z (Andreessen Horowitz) Accel GV (formerly Google Ventures) Spark Capital Thrive Capital Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us and help change mental healthcare for the better.

About the role:

Provider-sourced patients represent 80% of new monthly patients on Headwayyet weve built relatively little product to support how providers find add convert and retain these patients. This is a company-wide priority with visibility at the highest levels including our CEO representing one of our largest opportunities for growth and impact.

As a Staff Product Designer for Provider Sourced Patients youll be the design anchor for a new pod focused on this critical challenge. Youll lead the design vision and execution across the full provider-sourced patient journeyfrom helping providers market their practice and find prospects to designing the flows that add patients to Headway to optimizing conversion and retention.

Youll kick off your tenure with a comprehensive design sprint in Q1 2026 consolidating fragmented organizational knowledge and building shared conviction around where to invest.

What makes this unique: Youll need to understand diverse provider segmentspractice starters vs. veterans therapists vs. prescribers solo vs. groupseach with different patient sourcing needs and behaviors. The spike were looking for is designing for segmentation at scale systems thinking: creating solutions that flex to serve unique segment needs while maintaining a coherent unified Headway experienceknowing when to personalize and when to unify. Youll operate with high autonomy and ownership presenting regularly to executive leadership including our CEO and making bold recommendations backed by clear rationale.

In this role youll:

Own the design vision and lead formative strategic and design sprints

• Lead design across the full PSP journey: how providers find prospects add them to Headway convert them to active patients and retain them long-term
• Partner to run a comprehensive sprint consolidating organizational knowledge and validating opportunities
• Design solutions that flex across diverse provider segments while maintaining system coherence
• Conduct research develop concept prototypes spanning near and far horizons and build cross-functional conviction about where to invest

Build systems collaborate strategically and mentor

• Connect the dots across all of provider experiencedesigning solutions that span multiple touchpoints when needed
• Create reusable patterns for segmented experiences and contribute to our design system (Helix)
• Work across Patient Insurance Payer and Network Quality teams to coordinate on shared surfaces and dependencies
• Present regularly to executive leadership including the CEO articulating design strategy in terms of business impact
• Mentor other designers and model effective cross-functional partnership

Youll be a great fit if you:

Have deep experience with complex systems and strong research skills

• 8 years as a product designer with experience designing for diverse user segments or complex product ecosystems
• You can develop coherent experience visions that span multiple surfaces and user journeys
• You know how to run generative research synthesize across segments and translate insights into design strategy
• Youre comfortable with ambiguity and can structure complex problem spaces

Combine craft excellence with pragmatic execution

• Your visual and interaction design work demonstrates strong craft and attention to detail
• You know when to invest in high-fidelity design and when to sketch to learn
• You can scope work appropriatelydistinguishing between shovel-ready projects and directional explorations

Navigate organizational complexity with executive presence and accountability

• Youre comfortable presenting to executive leadership including the CEO articulating design in terms of business impact
• You demonstrate strong ownership and operate with autonomyyoure a self-directed driver who takes initiative
• You build strong partnerships across functions and can influence without authority
• You feel accountable to the entire provider experience not just your podyoure willing to push on and help drive work across the full provider journey when its needed

Care deeply about the mission

• Youre motivated by work that expands access to mental healthcare
• You want to build products that make it easier for providers to do their best work while maintaining quality and trust

Compensation & Benefits:

The expected base pay range for this position is $215900 - $254000 based on a variety of factors including qualifications experience and geographic addition to base salary this role may be eligible for performance-based variable compensation and an equity grant depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package including robust health and wellness benefits retirement savings and meaningful ownership opportunities through equity. Compensation decisions are made holistically ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical Dental and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

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We believe a teams strength is in its people and we cannot achieve this mission without a team that reflects the diversity of this problem across race ethnicity gender sexuality age national origin religion family status disability military status and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or receive other benefits and privileges of employment please inform the recruiter when they contact you to schedule your interview.

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