Query & Resolution Senior Specialist (within Accounts Payable)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Flexibility: Hybrid
The mission of the Q&R Senior Specialist is to provide support and excellent all-round customer service interacting with various departments buyers suppliers and stakeholders with a focus on root cause analysis and timely payment.
Who we need:
- Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes finding ways to simplify standardize and automate.
- Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning forecasting advising budgeting reporting or sales opportunities.
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas data and insights to drive continuous improvement in functions.
What you will do:
- Liaise with relevant parties (buyers requestors and suppliers etc.) to resolve critical invoice and PO discrepancies
- Shared mailbox management for a team cluster ownership of a shared mailbox for a specific entity
- Handle internal and external escalations (vendors & stakeholders) and maintain a high rate of customer satisfaction
- Work closely with the team and other departments to resolve invoice issues and to identify and correct root causes of errors
- Proactively participate in daily huddles
- Own and drive the escalation of tickets in Service Now related to vendor setups banking details and other
- Actively participate in process improvements and various transversal projects
What you will need:
Required:
Fluency in English is mandatory German nice to have
- Minimum 1 year of relevant working experience in Accounts Payable or Accounting
- Familiar with ERP systems Accounting and Customer Service
- Degree in Finance Accounting or related field
Preferred:
- Experience in a multinational or shared service center
Required Experience:
Senior IC
Key Skills
- Business Continuity Planning
- Food Technology
- ABAP
- Import
- Electrical & Automation
- Adobe
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
