At Service Stream were a leading provider of essential network and infrastructure services that keep Australia connected across telecommunications utilities transport and energy. Guided by our values of Safety Delivery People and Accountability we partner with major clients to design build and maintain critical assets with a focus on quality and innovation. Join our GBIS team as an IT Service Delivery & Incident Management Specialist and play a key role in supporting national-scale IT operations and keeping our vital services running smoothly.

Nature of position: Permanent Full Time
Location: Melbourne VIC
Reporting Line: Digital Support Manager

About the role

In this role youll be responsible for ensuring the reliability quality and efficiency of IT services across the business. Acting as the link between technical teams and key stakeholders youll lead major incident responses coordinate cross-functional teams and maintain clear communication to restore services quickly and effectively.

Youll also drive continuous improvement by monitoring service performance conducting post-incident reviews and implementing ITIL-based best practices. From managing service delivery pipelines to supporting change management and providing backup Service Desk support youll play a key role in maintaining high standards of performance and service excellence.

Skills and experience

Bachelors degree in IT Computer Science or related field (or equivalent experience).
5 years experience in IT service delivery operations or incident management.
Strong understanding of ITSM principles and incident response frameworks.
ITIL Foundation certification (or higher).
Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management.
Excellent communication skills - able to translate technical details into clear business updates.
Familiarity with cloud services (AWS Azure) and automation/scripting is highly regarded.

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australias essential services networks across telecommunications utilities transport defence and social infrastructure industries. Specialising in designing constructing and maintaining new and existing networks we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders people with disabilities LGBTQI individuals and other diverse groups. As a signatory to the Veterans Employment Commitment we also value the skills and experience of ex-ADF members and their partners strongly considering veterans who meet the key criteria for our employment opportunities.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.

How to Apply