Customer Success Support
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Job Location:
Conway County, AR - USA
Monthly Salary:
$ 29 - 33
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
As a Customer Success Support at ValueAdd Research and Analytics Solutions LLP you will play a crucial role in ensuring our clients receive exceptional service and support. You will be the primary point of contact for addressing customer inquiries resolving issues and maintaining strong relationships with our clients.
Responsibilities:
- Provide timely and effective support to customers via phone email and chat.
- Assist customers with product-related questions technical issues and account management.
- Proactively identify and address customer needs to enhance their overall experience.
- Collaborate with internal teams to resolve customer issues and improve service delivery.
- Track and analyze customer interactions to identify trends and opportunities for improvement.
Requirements:
- Prior experience in customer service or support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office suite.
Qualifications:
- Bachelors degree in Business Administration or related field.
- Customer service certification is a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunity for career growth and development.
- Dynamic and collaborative work environment.
- Work-life balance initiatives.
Requirements
Benefits
Required Skills:
Prior experience in customer service or support role. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Proficiency in CRM software and Microsoft Office suite.
Required Education:
Prior experience in customer service or support communication and interpersonal problem-solving abilities and attention to to multitask and prioritize in a fast-paced in CRM software and Microsoft Office suite.
Company Industry
IT Services and IT Consulting
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
