Assistant General Manager
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Job Location:
Rockville, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
About the Role:
As the Assistant General Manager (AGM) at College HUNKS Hauling Junk & Moving youll partner closely with the General Manager to lead daily operations inspire the team and deliver 5-star service on every job. Youll help ensure our operations run smoothly from job scheduling and routing to customer satisfaction and crew performance. This is a hands-on leadership role for someone who thrives in a fast-paced people-centered environment and wants to grow into a General Manager position within the College HUNKS organization.
This position includes but is not limited to the following:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Support the General Manager in recruiting hiring and training high-performing Captains Wingmen and Office staff
- Coach and mentor team members to deliver excellence in service safety and efficiency
- Reinforce a positive energetic and FUN culture aligned with our H.U.N.K.S. core values
- Conduct team huddles safety meetings and performance check-ins to keep everyone motivated and aligned
- Step in as acting GM when needed to ensure seamless leadership coverage
- Oversee daily operations including job readiness routing and team dispatching to ensure on-time professional service
- Manage fleet maintenance truck readiness supplies and equipment
- Ensure all jobs are completed safely efficiently and to College HUNKS brand standards
- Uphold compliance with company policies safety standards and DOT regulations
- Problem-solve operational issues quickly to minimize downtime and maintain client satisfaction
- Partner with the GM to achieve strong conversion rates for inbound and outbound sales opportunities
- Ensure every customer receives a WOW experience through exceptional communication and service
- Support team members in handling high-value or complex moving and junk removal jobs
- Address customer concerns promptly and professionally maintaining our 5-star reputation
- Lead by example demonstrating hustle positivity and attention to detail on every job
- Assist the GM in tracking and analyzing key performance indicators (KPIs) such as labor revenue per job and customer satisfaction
- Help manage scheduling and labor allocation to balance productivity and cost control
- Monitor expenses and identify opportunities to increase profitability and efficiency
- Support forecasting and planning to meet weekly monthly and quarterly business goals
- Collaborate with the GM and marketing team to grow local brand awareness and drive lead flow
- Support B2B sales and referral partnerships with property managers real estate agents and local businesses
- Promote repeat business and 5-star reviews by ensuring every customer interaction reflects our brand promise
- Participate in continuous improvement initiatives to enhance team performance safety and customer experience
SKILLS & TRAITS:
- Proven ability to lead and motivate teams in a fast-paced environment
- Strong communication organization and problem-solving skills
- Hands-on leadership style with a commitment to customer satisfaction and safety
- Working knowledge of fleet management dispatching and job scheduling
- High level of integrity professionalism and accountability
QUALIFICATIONS:
23 years of leadership experience in operations logistics or a service-based industry (moving/junk removal experience a plus!)
Valid drivers license (CDL preferred but not required)
23 years of leadership experience in operations logistics or a service-based industry (moving/junk removal experience a plus!)
Valid drivers license (CDL preferred but not required)
College degree preferred but not required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Employment Opportunities With College HUNKS
As Seen on ABCs Shark Tank CBSs Undercover Boss HGTVs House Hunters CNBCs Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award and headquartered in beautiful sunny Tampa FL. The Brand Central team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center.
A purpose-driven values-based socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture CHHJ/M is an ideal place to flourish and grow as a professional.
COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience and always provide our clients with H.U.N.K.S. (which stands for Honest Uniformed Nice Knowledgeable Service).
College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee and not to College Hunks Hauling Junk Corporate.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
About Company
College HUNKS Hauling Junk & Moving® has 200+ locations throughout the U.S. offering comprehensive moving and junk removal for homes, businesses, and beyond.
