Order Management Associate

Norcross, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Order Management Associate is responsible for maintaining customer relationships with prompt professional service by accurately responding to customers inquiries processing orders sample requests and providing sales support.

What you will do:

Process customer orders within the ERP system
Respond to routine customer requests via email phone or mail
Support Sales Team through accurate and timely entry of sample requests
Assist customers by answering inquiries or directing to appropriate department
Follow up to ensure proper order fulfillment from entry to delivery
Work closely with Planning to facilitate the flow of information for orders
Ensure information is easily and effectively distributed across multiple departments in a timely manner
Maintain and update database with accurate customer data i.e. customer addresses email address contact name etc.
Collaborate cross-functionally with multiple departments throughout the company
Other administrative duties as assigned
Follow established company SOP and ISO Guidelines

What you will need:

1 years administrative customer service or equivalent experience

What you will bring:

Ability to multi-task and work both independently and as part of a team
Ability to produce consistently high-quality results under tight deadlines
Strong attention to detail and organization
Resourceful proactive self-start with the ability to think ahead
Excellent verbal and written communication skills
Ability to work well with colleagues at all levels
MS Office (Word PowerPoint and Excel)
Bachelors degree preferred

What we offer:

Medical dental and vision insurance
100% employer paid short-term and long-term disability & life insurance
Generous PTO package
Paid day off to celebrate your birthday!
Quarterly and yearly bonus incentives
Up to 4% match for 401k and Roth
Pet insurance
Employee Assistance Program
Employee Discount Program
And much more!

What else you need to know:

Location: Norcross GA
Hours: Monday Friday Flexible start time to be determined with your manager between 7 AM-9 AM

About Omega Bio-tek

OUR HISTORY
Since its founding in 1998 Omega Bio-tek has been at the forefront of nucleic acid purification by offering products for clinical and basic research biotechnology and agricultural applications. DNA and RNA extraction is the first step for so many downstream analyses and efficient and clean nucleic isolation is crucial. Our goal is to offer high-quality products to help you improve your workflows.

For the best option for all of your extraction needs we offer multiple nucleic acid extraction chemistries including magnetic beads silica membranes and salting out. These three different methods are available in a wide range of different kits and configurations for a total of over 900 products.

Omega Bio-teks headquarters are located in Norcross Georgia about 25 miles outside of downtown Atlanta. We own and operate a 38000 ft2 facility. We offer products for manual and automated processing and we support our customers by having Hamilton Microlab STAR Beckman Coulter Biomek FX and Thermo KingFisher instruments in-house.

If youre ready to make a meaningful impact apply to the Order Management Associate position at Omega Bio-tek today!

Required Experience:

Junior IC

The Order Management Associate is responsible for maintaining customer relationships with prompt professional service by accurately responding to customers inquiries processing orders sample requests and providing sales support. What you will do:Process customer orders within the ERP system Respond ...

Process customer orders within the ERP system
Respond to routine customer requests via email phone or mail
Support Sales Team through accurate and timely entry of sample requests
Assist customers by answering inquiries or directing to appropriate department
Follow up to ensure proper order fulfillment from entry to delivery
Work closely with Planning to facilitate the flow of information for orders
Ensure information is easily and effectively distributed across multiple departments in a timely manner
Maintain and update database with accurate customer data i.e. customer addresses email address contact name etc.
Collaborate cross-functionally with multiple departments throughout the company
Other administrative duties as assigned
Follow established company SOP and ISO Guidelines