Online Execution Manager
Share
Job Location:
Monthly Salary:
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
As the Online Execution Manager you willTeam Development Develop and grow the team through effective mentoring coaching succession planningand retention strategies. Build upon the culture of accountability innovation and strong Excellence:o Lead and support a team of specialists who:o Manages day-to-day online order execution to offer best in class end-to-endcustomer experience. Oversee execution including but not limited to orderbacklog management block management resolution re-quotes and SAP tablemanagement.o Lead recovery of execution issues by securing supply and expediting unitdeliveries to customers.o Coordinate investigations related to customer executive escalations identifyingroot causes and recommending long term fixes to prevent issue recurrence.o Support new launch activities by defining detailed execution plans andcoordinating the repricing/conversion of backlog orders.o Plan and execute online promotion such as IDL discounts and Order By Deliver ByChristmas.o Monitor fulfilment value-added services (VAS) such as omni-channel pick-up(APU) Immediate deliveries (IDL) Pick-up points (PuP) Timed deliveries (TDD)ensuring that the customer experience meets Apples standards.o Demonstrates sound judgment and decisive leadership to navigate complexchallenges and crises and Process Innovation: Identify system enhancements for the execution tools. Represent PAC region in WWforums including influencing the scope and feature prioritization of the global roadmapby liaising with WW and other regions on critical needs. Support the fulfilment roadmap by anticipating the impacts of new strategic programson online execution. Support UAT when required. Spearhead system fix resolutions from ticket creation coordination with IS&T to ticketclosure. Anticipate the operational impact of strategic programs and develop mitigation plans asnecessary. Champion initiatives to improve click to deliver click to ship metrics among others thatenhances customer Performance Measurement and Reporting Build and strengthen relationships with Apple Online Supply Demand Management /Supply Demand Execution Logistics Finance Legal / Compliance teams while drivinginnovative end-to- end solutions focused on improving Apples click-to-deliverprocesses. Partner with the RFO Analytics teams to deliver online performance metrics reporting(Quarterly balance scorecard Weekly Business Reviews etc.) Communicate insights and key metrics to senior leadership level
- Min 6/8 years of proven experience in operations supply chain management or Finance. BS/BA or equivalent experience required.
- Bias for action with a strong sense of urgency to resolve issues
- Critical thinking with ability to see the big picture and zoom into the macro level technical detail
- Experience leading small/mid-size teams and several cross functional partner teams
- Stakeholder Management in a fast-paced matrix organization preferred. Ability to thrive in an ambiguous environment where role and responsibilities are shared across multiple groups
- E Commerce experience would be an advantage.
- Knowledge of SAP or equivalent ERP systems would be an advantage
- Demonstrated ability to analyze large data sets to identify trends business issues and build insights that drive measurable improvements
- Strong communicator and presenter with the capability to tailor presentation style to different levels of an organization
- Enjoys driving process innovation and adopting continuous innovation practices
Required Experience:
Manager
Key Skills
- Abinitio
- Facilities Management
- Apache Web Server
- LNG
- Accident Investigation
- Data Analysis
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
