SAP Application Support Specialist (Bilingual Korean)

Ridgefield Park, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 16-10-2025

Vacancies: 1 Vacancy

Job Summary

Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
Investigate analyze and troubleshoot reported issues escalating as appropriate to higher support tiers.
Review source code and system configurations to assist in root cause identification.
Collaborate with internal IT SAP functional and technical teams to ensure effective resolution of incidents.
Document all customer interactions issue details and resolutions in accordance with established procedures.
Communicate technical findings clearly and professionally to both technical and non-technical audiences.
Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.

Qualifications :

Korean Bilingual required
Minimum of Bachelors degree in Computer Science Information Technology or a related discipline.
Minimum of five (5) years in software development (e.g. VB C# Java or equivalent technologies) required.
SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
Experience with Database modeling with RDBMS (e.g. Oracle MS SQL Maria DB etc.) preferred.
Understanding and experience in system development lifecycle preferred
Demonstrated ability to interpret and analyze complex source code and technical documentation.
Strong analytical diagnostic and problem-solving abilities required.
Excellent communication and interpersonal skills with the ability to interact effectively across teams and client organizations required
Strong organizational and time management skills with the ability to prioritize and manage multiple tasks concurrently.
High degree of professionalism accountability and customer service orientation required.
Prior experience in client-facing roles preferred.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Contract

Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.Investigate analyze and troubleshoot reported issues escalating as appropriate to higher support tiers.Review source code and system configurations to assist in root cause identification.Collaborate with internal IT SAP fu...