e-Billing Team Lead

Shift: Monday - Friday 8:30 AM to 5:30 PM

Pay range: $31.00-33.00 hourly

Job qualifications

• Associates or bachelors degree preferred with concentration in Business Accounting or Finance. Commensurate experience may be considered in lieu of education based upon candidates overall employment history.
• Strong analytical and critical thinking skills.
• Minimum of four years of billing experience in a law firm or professional organization required. Five years or more preferred.
• Experience leading employees in areas of process and policy adherence and time and absence tracking.
• Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
• Strong computer and problem-solving skills required.
• Familiar with procedures software and equipment related to e-billing.
• Ability to cultivate and maintain effective working relationships with clients and team members through excellent professional verbal and written communication skills.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
• Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
• Excellent problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level.
• Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced team environment.
• Ability to work overtime as needed during peak or critical periods.
• Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines.
• Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred.

Supervision

• Number and title(s) of direct reports (if any): Team of 2 or more financial support services associates
• Received: Account Manager Finance Support Services Account Manager Account Supervisor Finance Support Services Account Supervisor

Job relationships

• Internal: This position works closely with the Financial Support Services team
• External: Clients

Job duties

(* denotes an essential function)

• *Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis overseeing the transition of clients to e-billing and providing follow-up support to attorneys and clients in all aspects related to electronic billing
• Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines internal protocol and firms guidelines are followed during submission process
• Act as liaison between billing attorney/secretarial staff and clients staff assigned to electronic billing by providing expert level subject matter support
• Populate maintain and update data for assigned clients in the billing system and clients external web applications; ensure all relevant information is updated and correlated in the firms billing system
• Execute accruals budgets and information and data requests
• Work collaboratively with departments supervisor to support e-billing systems by adding/removing user accounts resetting passwords assigning proper security levels entering budgets status reports and matter profiles in various sub-systems
• *Perform ad hoc analyses of complex client accounts regarding collections rates and reduced and rejected invoices
• *Conduct time and absence for direct reports including ensuring system accuracy and compliance with timekeeping policies and procedures
• *Communicate with direct reports manager and client on job or deadline issues.
• *Immediately escalate operational problems or issues to Supervisor or Manager.
• *Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
• *Ensure team provides outstanding service to client while building strong customer relationships.
• *Produce required reports on schedule.
• *Assist the team in completing more complex jobs
• *Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
• *Monitor workflow to ensure jobs are completed efficiently accurately and within deadlines.
• *Make sure team follows standard operating procedures.
• *Train new employees on policies and procedures.
• Maintain all logs and reporting documentation as required.