Senior Analyst, Technical Account Management Technical Account Management & Market Access

Key accountabilities
Ensure effective execution of this roadmap in coordination with internal and external stakeholders and take direct operational ownership for its implementation
In line with the Voice of the Customer set-up transversal tools and processes across Corporate Services products to build an efficient customer success framework enabling best-in-class customer onboarding support and feedback
Set relevant KPIs objectives and reporting across all products to drive customer excellence behaviour and ensure maximum customer satisfaction and retention
Enhance customer experience: learn from local successes and generalise when applicable to other markets - travel required
Lead ad-hoc projects to optimise progressively each step of the client journey
Work together with the Sales Marketing Operations and Technical teams to innovate and generate up and cross selling opportunities amongst the existing portfolio of clients.
The key accountabilities only describe the main activities and are not exhaustive. It evolves depending on the expertise level and ongoing projects

Your profile
Experience in designing and implementing end-to-end customer success strategies and set-up
Expert at using automation tools to streamline and structure processes across the entire customer journeys
Demonstrated teamwork capabilities and ability to interact with different stakeholders in an international and multicultural environment
Analytical thinking as well as ability to articulate a comprehensive strategy
Business-driven results oriented and proactive mindset
Strong project management and coordination capabilities
Flexibility and ability to adapt in fast growing and changing environment
Fluent in English; while French Italian and Deutch are a plus

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.