Customer Service Advisor

Galway - Ireland

Monthly Salary: Not Disclosed

Posted on: 27 days ago

Vacancies: 1 Vacancy

Job Summary

Our offices are open from 9am to 6pm Monday to Friday (excluding public holidays)

Reporting to the Licensing Coordinator & Operations & Quality Supervisor the successful candidate will be responsible for the following activities:

Answer incoming customer phone calls and take appropriate action for each call
Strict adherence to Scripts Standard Operating Procedures and Data Protection Guidelines
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation
Input data into the company host platform to keep each customer record updated
Routing inbound calls to the appropriate resources
Completing call notes as necessary in a clear and concise manner
Obtaining and evaluating all relevant data to handle complaints and inquiries
General administration communicating and coordinating with internal department
Ensure full compliance with the Companys Code of Integrity & Professional Conduct and at all times adopt behaviour in accordance with SGS Equality & Diversity policy.
At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself colleagues and members of the public in line with the Companys policies and procedures.

This is not a definitive list of duties.

Qualifications :

Leaving certificate and/or FETAC 5 skills certificate

Requires at least 1 years customer service experience
Strong Computer Skills & general PC Proficiency
Excellent attention to detail
Excellent communication and people skills vital to this role
Ability to work on own initiave or in a proactive manner as part of a team
Strong Team Player Skills
Strong Learning Capabilities
Strong customer service focus and experience
Fluency in both written and spoken English excellent documentation skills required
Initiative and excellent problem-solving ability in a fast-paced environment
Candidate should be pro-active and possess excellent organisation skills
Irish Speaker is an advantage

Additional Information :

An overview of some of the benefits available:

Comprehensive training programme
Comprehensive continued professional development programme
Progression Opportunities
Annual Tax Saver Tickets for Rail Bus and Luas
Bike to Work Scheme
Employee Assistance Program
Digital Wellness Platform
Pension

Remote Work :

Employment Type :

Contract

Our offices are open from 9am to 6pm Monday to Friday (excluding public holidays)Reporting to the Licensing Coordinator & Operations & Quality Supervisor the successful candidate will be responsible for the following activities:Answer incoming customer phone calls and take appropriate action for eac...

Our offices are open from 9am to 6pm Monday to Friday (excluding public holidays)

Reporting to the Licensing Coordinator & Operations & Quality Supervisor the successful candidate will be responsible for the following activities:

Answer incoming customer phone calls and take appropriate action for each call
Strict adherence to Scripts Standard Operating Procedures and Data Protection Guidelines
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation
Input data into the company host platform to keep each customer record updated
Routing inbound calls to the appropriate resources
Completing call notes as necessary in a clear and concise manner
Obtaining and evaluating all relevant data to handle complaints and inquiries
General administration communicating and coordinating with internal department
Ensure full compliance with the Companys Code of Integrity & Professional Conduct and at all times adopt behaviour in accordance with SGS Equality & Diversity policy.
At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself colleagues and members of the public in line with the Companys policies and procedures.

This is not a definitive list of duties.

Qualifications :

Leaving certificate and/or FETAC 5 skills certificate

Requires at least 1 years customer service experience
Strong Computer Skills & general PC Proficiency
Excellent attention to detail
Excellent communication and people skills vital to this role
Ability to work on own initiave or in a proactive manner as part of a team
Strong Team Player Skills
Strong Learning Capabilities
Strong customer service focus and experience
Fluency in both written and spoken English excellent documentation skills required
Initiative and excellent problem-solving ability in a fast-paced environment
Candidate should be pro-active and possess excellent organisation skills
Irish Speaker is an advantage

Additional Information :

An overview of some of the benefits available:

Comprehensive training programme
Comprehensive continued professional development programme
Progression Opportunities
Annual Tax Saver Tickets for Rail Bus and Luas
Bike to Work Scheme
Employee Assistance Program
Digital Wellness Platform
Pension

Remote Work :

Employment Type :

Contract

Key Skills

Sales Experience
Time Management
Order Management System
Customer Service
Dealership Experience
GM Vehicles
Retail Sales
Tire Service
Automotive Repair
OSHA
Service Writing
Automotive Service

Apply Now

About Company

SGS

We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click