Level 2 Technician

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Following on from the recent restructure were recruiting for a Level 2 Technician employed by TCS to sit inhouse at Vincent St. This is a hands-on technical role supporting our people across FCTG brands with on-site support troubleshooting and continuous improvement.

About the role. Mō te Tūranga

Provide second-level support for incidents and service requests across ETS platforms
Act as an escalation point for Level 1 support and liaise with vendors and Level 3 engineers
Deliver on-site support including hardware fixes and walk-up troubleshooting
Contribute to knowledge sharing and documentation for technicians and end users
Support transformation initiatives with technical expertise and user insights

About you. mō koe

Strong troubleshooting skills across hardware software and hybrid cloud environments
Confident communicator with the ability to build rapport and elicit problem details
Experience working in a service desk or technical support environment
Comfortable working independently and managing priorities to meet SLAs
Passionate about continuous improvement and sharing knowledge with others

Required Experience:

Following on from the recent restructure were recruiting for a Level 2 Technician employed by TCS to sit inhouse at Vincent St. This is a hands-on technical role supporting our people across FCTG brands with on-site support troubleshooting and continuous improvement.About the role. Mō te TūrangaPr...