Guest Service Expert Team Leader

The Westin Perth is seeking a passionate and experienced Guest Service Expert Team Leader to join our Front Office team.

Our Company

Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and 8000 properties youll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands Your World.

Our Brand

The more you travel the more your well-being can get left theres a place that doesnt come with that the team at The Westin Perth enhance your senses and find your balance withour signature wellness programs. With a focus on Eat Sleep and Move Well we have designed guest experiences that enhance wellness on the a place where youre given a choice not just to get up but to rise.

Rise with Westin Perth

The Westin Perth is a luxury retreat perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation 5-star amenities and a dynamic City Centre location.

As a Guest Service Expert Team Leader your duties will include:

• Lead and support the Service Express team to ensure smooth daily operations
• Organize confirm and oversee guest check-ins/check-outs reservations and billing processes
• Respond to guest requests and ensure timely resolution including follow-ups from previous shifts
• Provide guidance and training to team members fostering a culture of excellence and accountability
• Maintain accurate records run daily reports/logs and complete cashier duties
• Ensure compliance with safety security and operational standards
• Act as a role model in delivering warm professional and anticipatory service
• Assist with food & beverage orders and coordinate with other departments as needed
• Support MODs and Loss Prevention with incident reporting and guest concerns
• Uphold Marriotts standards of appearance confidentiality and guest engagement

Skills & Experience:

• Your skills and experience will include:
• Previous experience in Front Office or Guest Services ideally in a supervisory capacity
• Proficiency in OPERA or similar hotel management systems
• Strong communication and interpersonal skills
• Ability to lead by example and motivate a team
• A passion for hospitality and delivering memorable guest experiences
• Confidence in handling guest concerns with professionalism and empathy
• Flexibility to work varied shifts including weekends and public holidays
• Physical ability to stand walk and lift up to 10kg as needed

What you will enjoy

Marriotts Life. With the Works offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave more benefits and more perks. Including:

• Parental leave Birthday leave Long service leave portability across all 30 Marriott Brands
• Travel & stay benefits including eligibility into our Bonvoy loyalty program
• Incentive recognition and wellbeing programs
• Excellent career growth and learning opportunities
• Access to Employee Assistance Programs

***Only successful candidates will be contacted.