Client Service Manager- TX Based (Remote)
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Job Location:
Irving, TX - USA
Monthly Salary:
$ 115000 - 115000
Posted on:
16-10-2025
Vacancies:
1 Vacancy
Department:
Job Summary
Job Details
Client Service Manager
POSITION SUMMARY: The Client Service Manager plays a pivotal role in advancing the strategic goals of the Workers Compensation and Liability division with a focus on new business development and client retention. Operating with minimal supervision this position leads and coordinates key initiatives and program enhancements that drive growth and elevate client satisfaction.
This role is responsible for shaping strategic client direction cultivating new relationships and strengthening existing partnerships. The Client Service Manager ensures that client engagements are executed effectively and aligned with organizational objectives contributing directly to long-term success and expansion.
DUTIES AND RESPONSIBILITIES:
- Manages essential account set-up functions for new clients
- Continually monitors TRISTARs service on assigned client accounts
- Develops and delivers consultative stewardship reporting to clients; identifies and educates clients on claim activity and trends impacting programs; provides program recommendations
- Conduct client visits reviewing client loss experience and general company performance.
- Performs client renewal contract revision and Client Service Instruction preparation.
- Negotiates changes or improvements to the service plan.
- Facilitates the reduction of process barriers technology constraints or resource constraints by directing and influencing the activities of other internal departments such as information technology operations and business development.
- Coordinates client invoices audits and accounts receivable follow-up for assigned clients.
- Resolves all major customer service issues identifies proactive solutions
- Identifies and solicits cross-selling opportunities.
- Participate in the local insurance community through advanced education and affiliation memberships.
- Ability to produce analytical program data through graphs and tables use spreadsheets efficiently and perform calculations and automation to process large volumes of data.
- Ensures compliance with all applicable Quality initiatives.
- Travel as required.
EQUIPMENT OPERATED/USED: Computer fax machine copier printer and other office equipment.
SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire
Qualifications
Education: Preferred: Bachelors degree in a related field or equivalent combination of education and experience.
Experience: Must have a minimum of two (2) years of account management or alternatively three (3) to five (5) years of supervisor experience.
Preferred Skills
- Excellent oral and written communication skills including presentation skills
- PC literate advanced skills in Microsoft Office products Excel and PowerPoint
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation and facilitation skills
- Leadership/management/motivational skills
- Ability to work independently and in a team environment
- Excellent account rounding ability
- Strong understanding of workers compensation and liability claims; In-depth knowledge of client service
- Experience with Captives and Programs that deliver alternative risk solutions
- Ability to handle conflict and confront challenging issues in a fast-paced work environment
- Ability to meet or exceed Performance Competencies
Required Experience:
Senior IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
