IT Associate-PT

• Providing front line support for laptops desktops printers and other associated equipment.
• Provide support for patch management end-points security protection NetMotion RCM and to coordinate the support services of vendors end users and other internal staff to successfully complete assigned projects.
• Ensures that support vendors are meeting and exceeding expectations regarding performance meeting defined metrics/benchmarks and to ensure that standards and processes are followed to provide effective customer service and meet technical standard requirements.
• Review survey feedback to improve services tools and support experience.

• Hardware Installation and Maintenance: Install configure and maintain desktop hardware components such as CPUs RAM hard drives graphics cards and peripherals like printers and scanners.
• Software Installation and Configuration: Install update and configure operating systems drivers and software applications on desktop computers ensuring compatibility and functionality.
• Troubleshooting Technical Issues: Diagnose and resolve hardware and software problems encountered by end-users providing timely and effective solutions to minimize downtime through on-site support.
• User Account Management: Create modify and manage user accounts permissions and access rights in various systems and applications ensuring security and compliance with organizational policies.
• Data Backup and Recovery: Implement and maintain backup procedures to protect critical data and perform data recovery operations when necessary to restore lost or corrupted files.
• System Updates and Patch Management: Monitor and apply system updates patches and security fixes to desktop computers and software applications to enhance performance reliability and security.
• Network Connectivity Support: Troubleshoot network connectivity issues including wired and wireless connections DNS problems IP configuration and firewall settings to ensure uninterrupted access to resources and services.
• Documentation and Knowledge Sharing: Maintain accurate records of support activities including troubleshooting steps resolutions and system configurations and contribute to knowledge base articles to facilitate self-service support for end-users.
• User Training and Education: Provide training and guidance to end-users on best practices for using desktop hardware software and tools effectively and securely empowering them to troubleshoot common problems and optimize their productivity.
• Physical Security and Asset Management: Ensure the physical security of desktop equipment and peripherals including implementing measures to prevent theft or unauthorized access and maintain accurate records of hardware inventory and asset tracking.

• This job is a civilian position in Information Technology with close ties to public safety. Due to the sensitive nature of this position a public safety background which may include motor vehicle & criminal histories and fingerprinting.

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits a wellness program professional development opportunities career advancement and more

Careers with impact

Gwinnett County sets the standard as a dynamic vibrant community where all people can enjoy economic opportunities safe neighborhoods plentiful greenspace and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff residents and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits including health coverage a robust wellness program (Spouses can participate too!) onsite employee wellness center longevity pay tuition reimbursement and more. The value of Gwinnett County benefits can be up to 49 percent of an individuals total compensation.

World-class community

More than a million residents make up Gwinnetts diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlantas Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision
Gwinnett is the preferred community where everyone thrives!

Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values
Integrity: We believe in being honest building trust and having strong moral principles.
Accountability: We believe in stewardship transparency and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging embracing and unifying our communities.
Innovation: We believe in continual adaptation of technology process and experience.

Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer we prohibit discrimination on the basis of genetic information (including sex) race color national origin (including ancestry) gender (identity and expression) sexual orientation age marital status familial status (including pregnancy) disability military or veteran status religion political affiliation immigration status homeless status or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application interview or testing process contact Human Resources at 770.822.7915 or This email is only for accommodation requests; for questions related to job postings use