Logistics Customer Success Specialist

Join one of the worlds most trusted logistics and courier brands.

Location: Piraeus (Work from Home available across Greece)
Monthly Salary: 1100 EUR up to 100 EUR Transportation Bonus
Salary increase to 1150 EUR after 36 months
Schedule: Monday to Friday 08:0021:00 (rotational)
Start Date: 21 November 2025
Application Deadline: 12 November 2025

About the Project

Step into the world of global logistics excellence. Youll represent a leading international courier company operating in 220 countries and territories delivering fast reliable and innovative shipping solutions. Whether its express deliveries real-time tracking or helping businesses move goods efficiently youll be at the heart of it all connecting people and possibilities.

What Youll Do

As a Customer Experience Expert your day revolves around providing top-tier service through calls emails and back-office support. Every interaction matters youll be the voice and problem-solver for thousands of customers across Europe.

Daily Responsibilities

• Handle customer inquiries about pickups deliveries and shipment tracking (basic and complex).
• Support billing invoice and claims requests with empathy and precision.
• Guide customers through account setup and onboarding steps.
• Assist with technical issues related to company systems.
• Address service feature questions complaints and pricing inquiries.
• Ensure all cases are managed in line with company procedures quality standards and performance KPIs.

Youll work with a supportive Supervisor for escalations and procedural questions because teamwork and learning never stop here.

What Makes This Role Stand Out

Fully Paid Training 14 working days to set you up for success.
1-week nesting period post-training to build confidence before live calls.
Performance-based growth upskilling opportunities to handle advanced cases.
Certification is required before going live ensuring top-notch service quality.
Monthly coaching and scorecard tracking your performance and progress truly matter.
Part-time options available for work-life flexibility.

What Were Looking For

• Italian (C1) and English (B2) fluency.
• Strong communication skills with a customer-first mindset.
• Ability to multitask stay organized and adapt to fast-paced environments.
• Comfort with technology and digital systems.
• A positive attitude and commitment to continuous improvement.

Benefits & Perks

We make your relocation and work-life experience seamless:

Relocation Packages (Choose your plan)

1 All expenses covered: flight hotel stay and real estate agency fee.
2 250 EUR relocation allowance agency fee (perfect if you already have housing).

Plus:

• Comprehensive health insurance and employee discounts.
• Professional growth within a world-leading innovative company.
• Free online Greek language courses to enhance your cultural experience.
• Modern inclusive workspace with break areas and relaxation zones.
• Community events & social initiatives be part of something meaningful.
• Proudly certified as a Great Place to Work for diversity inclusion and employee engagement.

Hiring Process

1 Submit your application.
2 Take a short language proficiency test (Italian & English).
3 Complete interview rounds with the hiring team.

Ready to Move Forward

Join a company thats not just delivering parcels but delivering careers connections and possibilities.
Apply today and start your next professional journey with a global logistics leader.