Service Business Development Representative (BDC Rep)
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Job Location:
Post Falls, ID - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Knudtsen Chevrolet - Post Falls ID
Pay: $17.00/hour
Knudtsen Chevrolet is seeking an Automotive Service Business Development Representative to join the Knudtsen team. Knudtsen is a family-owned and operated company that provides the community with new and used cars a full-service body shop and service department as well as Genuine GM Parts. At Knudtsen we strive to be a team and truly value our relationships with each other our customers and the community.
Summary of Position
As a Service Business Development Representative you would serve as a front-line representative for the Service Department. You would be an integral part of creating valuable lifelong customer relationships and would directly impact the customer experience atKnudtsen Chevrolet. Continuing product process and service specific training would be provided.
Applicants should be excited about working with people have the desire to be an integral part of a team and want to continue their own professional development. If this sounds like you come join our family for a rewarding opportunity in customer service!
Responsibilities
Assist customers of overflow phone calls for the service desk and schedule appointments if needed.
Promptly respond to and/or generate service leads with customer history thus making a quality and timely response to customers via their preferred method of contact. Schedule appointments as necessary.
Make outbound phone calls to confirm appointments 24 hours before the scheduled appointment and within 24 hours of a missed appointment to reschedule.
Call customers after warranty service to ensure customer satisfaction.
Provide back-up to service Warranty Administrator.
Other duties and projects as assigned.
Qualifications
A team player focused on providing exemplary customer service.
Self-motivated and hard-working.
Basic computer skills working ability of Word Excel etc. and ability to learn database management software.
Proficient oral and written communication skills and the ability to read and interpret documents.
Must be able to use a multi line phone.
Must be able to multi task and stay organized.
Have a valid drivers license.
Pass a motor vehicle report and possess a safe driving record.
Pass a criminal background check credit check and drug test. Also subject to random drug testing at the companys request.
Why Knudtsen
At Knudtsen we are committed to our employees customersand the community in which we live work and play. We love supporting and attending local events and encourage our employees to get involved as well. Additionally we have some great benefits:
Employer sponsored insurance medical dental vision - for employees and dependents
Life insurance plans
Paid holidays
Paidtime off
Training assistance
Employee purchase discounts
401(K) Retirement Savings Plan (4% Employer Match!)
Community service opportunities
Fitness room
PHYSICAL DEMANDS and WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The BDC Representatives physical requirements include:
Standing walking bending kneeling stooping crouching crawling and climbing all day
Employee is regularly required to talk and hear
The employee must be able to lift or move items at least 20 pounds
Vision abilities required: close vision distance vision color vision peripheral vision depth perception and ability to adjust focus
Must be able to work in all weather conditions
Team Members regularly works 40 hours per week. While performing the duties of this job the Team Member will typically be in the Service Drive seated at a desk. The employee is occasionally exposed to wet and/or humid conditions outside weather conditions and combustibles if visiting the outside lot or the service areas. Typically the BDC Rep will be in an office setting that can be a fast paced working environment but typically the environment is quiet and calm. The noise level in the work environment is quiet to moderately loud. If walking through the service areas can be exposed to loud noises and dangerous work environments.
Knudtsen Dealerships and Auto Body Shops are an equal opportunity employer and prohibits discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Cold Calling
- Outbound Sales
- Account Management
- Salesforce
- Inside Sales
- Telemarketing
- CRM Software
- Lead Generation
About Company
Knudtsen Chevrolet – Post Falls, Idaho Knudtsen Chevrolet is seeking an Automotive Service Technician-Diesel Experience to join the Knudtsen family. Knudtsen is...
