Automations & CRM Insights Data Analyst (TheySheHe)

If youre here its because youre looking for anexciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Youll design scalable integrations automations and data flows (Python SQL) that eliminate manual work improve accuracy and allow us to run more complex and personalized lifecycle campaigns. A key part of your work will be to define and optimize rider segmentations ensuring that every flow and campaign targets the right audience with the right message. By building these foundations youll enable the team to operate at scale with less effort and more impact.

You will also analyze the performance of our CRM campaigns flows and segmentations identifying inefficiencies and opportunities to improve activation conversion retention and addition youll provide light support on performance marketing reporting and insights ensuring alignment across channels when needed.

Your ultimate goal is to make every rider interaction smarter every internal process leaner and every campaign more precisely targeted fully aligned with Glovos vision: to give everyone easy access to anything in their cities.

THE JOURNEY

• Design build and maintain integrations and automations in Python & SQL to connect our CRM with other systems (internal tools rider app external providers).
• Develop and manage robust data pipelines that ensure a reliable accurate and timely flow of information across platforms.
• Design test and refine rider segmentations enabling more personalized and impactful lifecycle communications.
• Monitor and analyze CRM campaigns and flows across channels (email push in-app SMS) tracking key KPIs (activation conversion retention ROI) and identifying improvement opportunities.
• Run A/B tests and experimentation to measure impact validate hypotheses and continuously optimize lifecycle strategies.
• Optimize rider lifecycle communications and campaigns ensuring the right message is sent at the right time through the right channel with maximum efficiency.
• Build dashboards and visualizations that empower the team to monitor performance and spot improvement opportunities at a glance.
• Act as a data & integration partner for stakeholders translating operational marketing and growth needs into technical solutions that enable better decision-making.
• Continuously identify gaps and opportunities in our CRM strategy proposing improvements that balance automation efficiency growth and rider experience.

WHAT YOU WILL BRING TO THE RIDE

• 2 years of experience in a data-focused role with exposure to automation analytics or system integrations.
• Strong programming proficiency in Python (e.g. Pandas for data manipulation and automation).
• Advanced SQL skills able to write optimized and complex queries.
• Proven ability to build and maintain integrations and data flows across systems (APIs webhooks etc.).
• Hands-on experience with audience segmentation and targeting for CRM or lifecycle campaigns.
• Ability to analyze CRM campaign and flow performance (activation conversion retention ROI) and translate findings into actionable improvements.
• Clear communicator able to explain technical work to non-technical stakeholders.
• Strong stakeholder management skills and proficiency in English (written and verbal).
• A hands-on problem-solving mindset: comfortable switching between coding analysis integrations and stakeholder interaction.

Nice To Have

• Familiarity with workflow orchestration tools (Airflow Zapier etc.).
• Proficiency with BI tools (Looker Tableau Power BI) for dashboarding and visualizations.
• Exposure to cloud environments (AWS GCP) and version control (Git).
• Basic knowledge of HTML/CSS for CRM template customization.
• Previous experience with CRM or lifecycle marketing platforms (Braze Salesforce Iterable etc.).
• Understanding of performance marketing metrics and reporting.
• Prior experience in logistics marketplaces or other global fast-paced data-driven environments

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!