Technical Support Specialist

Firefighters First Federal Credit Union

Job Location:

Hendersonville, TN - USA

Yearly Salary: $ 66331 - 73701

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The position will start off remote then transition to in office once our corporate office is open in Hendersonville TN.

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nations largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services along with our legendary service has allowed us to grow our membership nationally. Join a team that values its employees invests in professional growth and makes an impact in the firefighter community.

Currently we have an immediate opening for a Technical Support Specialist to join our team in Hendersonville TN! The Technical Support Specialist is responsible for providing a variety of first level technical support to internal and remote users which is essential to the viability of the Credit Unions IT systems.

Primary Responsibilities:

Providing day-to-day operations support for the Credit Unions Helpdesk support service which includes identifying and resolving users technical issues in a timely manner.
Managing the helpdesk ticketing system to prioritize and assign tickets to the responsible party. This includes documenting all support interactions in the Help Desk ticketing system (ServiceDesk).
Performing Active Directory users and objects management in accordance to department standards.
Analyzing system documentation and presenting to user either in writing or verbally the proper procedures and/or system features to resolve operational issues.
Responding to requests for technical assistance in person via phone or using remote support tools.
Identifying and escalating situations requiring urgent attention.

Basic Qualifications:

Education: High school diploma or equivalent experience.
Minimum five years experience and demonstrated knowledge of Microsoft Windows Active Directory user management Exchange Email setup and troubleshooting general knowledge of TCP/IP troubleshooting Dell/HP/Lenovo desktop/laptop hardware and IP Phone setup.
Experience in implementing software applications within a Microsoft environment
Experience in setting up various hardware components (docking station usb devices display technologies)
Experience in working with Virtual Desktop Infrastructure (VMwware Horizon) preferred

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race color religion age gender marital status physical or mental disability medical condition pregnancy sexual orientation gender identity or expression national origin veteran status genetic information or any other status protected under federal state or local law. Firefighters First Federal Credit Union is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Human Resources at.

Required Experience:

The position will start off remote then transition to in office once our corporate office is open in Hendersonville TN.Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nations lar...

The position will start off remote then transition to in office once our corporate office is open in Hendersonville TN.

Primary Responsibilities:

Providing day-to-day operations support for the Credit Unions Helpdesk support service which includes identifying and resolving users technical issues in a timely manner.
Managing the helpdesk ticketing system to prioritize and assign tickets to the responsible party. This includes documenting all support interactions in the Help Desk ticketing system (ServiceDesk).
Performing Active Directory users and objects management in accordance to department standards.
Analyzing system documentation and presenting to user either in writing or verbally the proper procedures and/or system features to resolve operational issues.
Responding to requests for technical assistance in person via phone or using remote support tools.
Identifying and escalating situations requiring urgent attention.

Basic Qualifications:

Education: High school diploma or equivalent experience.
Minimum five years experience and demonstrated knowledge of Microsoft Windows Active Directory user management Exchange Email setup and troubleshooting general knowledge of TCP/IP troubleshooting Dell/HP/Lenovo desktop/laptop hardware and IP Phone setup.
Experience in implementing software applications within a Microsoft environment
Experience in setting up various hardware components (docking station usb devices display technologies)
Experience in working with Virtual Desktop Infrastructure (VMwware Horizon) preferred

Required Experience: