Call Center Representative

Are you a people person who loves being the friendly voice on the other end of the line Were looking for a highly motivated and personableCustomer Service Representative to join our in-house call center team! In this role youll be handling inbound and outbound calls emails and online chats to schedule service appointments while delivering exceptional customer service. Your workday will be from 9 AM to 6 PM Monday to Friday with one Saturday per month to keep things exciting. Dont worryyoull get a day off during the week to maintain that perfect work-life balance. If youre ready to chat connect and keep our customers happy we want to hear from you!

What We Offer:

• Health insurance to keep you feeling your best.
• Dental insurance because a healthy smile is always in style!
• Vision insurance so you can stay sharp.
• A 401(k) plan to help you plan for the future.
• Opportunities for career growthyour potential is limitless.
• Get involved in the community and make a real difference.
• Paid vacation days because everyone needs a little R&R.
• An epic Annual Christmas Partycelebrate the season in style!
• Christmas Bonus based on tenurerewarding your loyalty.
• Employee Vehicle Purchase Program (yes you could be driving a sweet ride!).
• Discounts on parts and services to keep your wheels turning smoothly!
• Free lunches every Saturday because we believe in fueling your greatness.
• Production bonuses with huge potential earningsseriously the skys the limit!

Responsibilities:

• Respond to customer inquiries via phone email or chat with lightning speed and top-notch professionalism.
• Schedule service appointments like a pro to keep everything running like a well-oiled machine.
• Channel your inner detective by making follow-up and retention calls to keep our customers happy and coming back.
• Keep those customer satisfaction levels sky-high by listening carefully providing accurate info and delivering stellar service with a smile.
• Collaborate with Service Advisors and the Parts Department to ensure appointments are scheduled smoothly and customers are in the loop about any changes.
• Keep our database sharp! Maintain accurate up-to-date customer info like its second nature.
• Crush your monthly performance goals like a champ and keep raising the bar!

Requirements:

• A high school diploma or equivalent.
• A valid drivers license.
• The ability to rock your assigned shift with punctuality and reliability.
• Excellent communication skillswhether talking typing or texting youve got it!
• The talent to juggle multiple tasks like a pro in a fast-paced environment.
• Organizational wizardry with an eagle eye for the details!
• Computer skills that would make a tech guru proud.
• Bonus points if youve got experience in the automotive industrybut if not well teach you the ropes!

If youre a self-starter whos all about delivering awesome customer service or if youre looking to break into the automotive industry this is the golden opportunity youve been waiting for! Whether youre just starting out or eager to make your mark we want to hear from you.Apply today and gear up to join our incredible team!