VOIP Technician
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Job Location:
Albany, GA - USA
Hourly Salary:
USD 24 - 26
Posted on:
30 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview:
As a VoIP Technician you will work with Cisco Avaya and NEC PBXs and peripherals at client locations. You will provide consultation design installation support configuration/programming MAC update/upgrade maintenance troubleshooting and repair of voice and Fax network and system components peripherals and software. The VoIP Technician also provides peripheral support of ancillary telephony systems including but not limited to Call Accounting Call Recording ACD E911 Faxing VoIP conversion discovery implementation and testing.
What youll do as the VoIP Technician:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Troubleshoot and resolved complex Telecommunication issues including voice and escalate as necessary
- Gain an expert level understanding of VoIP concepts and a moderate Understating of Network components and architecture
- Install and test phone equipment
- Ability to work in NOC to identify and troubleshoot voice and Fax related issues
- Provide excellent customer service/teamwork/skill to ensure the highest levels of customer satisfaction.
- Serve as initial escalation point for technical support issues
- Troubleshoot and report VoIP performance issues.
- Responsible for resolving customer requests/issues in a timely manner.
What you bring:
- Some level of Technical Training recent Technical Degree and exposure to networking concepts
- Some experience with Cisco Call Manager Avaya and NEC centric hardware and peripherals preferred or the ability to learn troubleshooting of hardware and peripherals with on-the-job training
- Valid Drivers License and ability to operate a vehicle
- Candidate must provide basic hand/telecommunications tools (7/16 nut driver or socket set telecom snips pliers screwdrivers etc.)
- Flu Shot and Childhood immunizations to work in a healthcare setting
- Familiarity with programming and operation of call accounting systems preferred
- Experience working with sizeable customers >10000 lines preferred
- Experience with all telco interfaces: analog digital SIP PRI preferred
- Experience with voice recording systems preferred
- Experience in the Data and Voice industry especially in Cisco Call Manager Avaya and NEC support and implementations preferred
- Cisco CCNA Collaboration Certification preferred
- Ability to read and understand blueprints preferred
- Ability to identify and terminate phone lines preferred
Qualified candidates can expect an hourly range of $24.03 - $26.44.
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Zones offers a comprehensive Benefits package
While were committed to providing top-tier solutions were just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits including medical dental and vision coverage life insurance disability insurance a 401(k) plan with matching provision and many more. Generally Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
While were committed to providing top-tier solutions were just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits including medical dental and vision coverage life insurance disability insurance a 401(k) plan with matching provision and many more. Generally Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones work is more than a job it is an exciting career on a global team that is client centric has a passion for technology embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or on the basis of disability.
Zones participates in E-Verify. E-Verify is a system that compares information from a team members Form I-9 to federal records to confirm their eligibility to work in the United States.
Required Experience:
IC
Key Skills
- Aeronautical
- Healthcare Attorney
- Fitness
- General Services
- Account Management
- Export Documentation
About Company
Business, education, healthcare, and more – discover how Zones champions people with a future-focused approach to solving even the most complex IT problems.
