Patient Advocate

Trios Health

Job Title: Patient Advocate / Patient Relations Coordinator

Job Type: Non Exempt

Wage Range: $19.48 - $27.68

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Trios Health anchored by Trios Southridge Hospital offers a lifetime of care across a broad spectrum of healthcare specialties and fact weve built what has become one of Eastern Washingtons largest multi-specialty medical groups.

Where We Are:

Positioned in the heart of Washington wine and agriculture country the Tri-Cities area is known for a plethora of sunshine and four predominantly mild seasons. The three major rivers multiple nearby mountain ranges and beautiful sun-soaked valleys offer endless natural beauty and year-round outdoor recreational opportunities.

We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:

• Comprehensive Benefits:Multiple levels of medical dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and a minimum of 10 days of paid time off per year (for full time employees) as well as 8 paid holidays per year.
• Financial & Career Growth:Higher education and certification tuition assistance loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.

Position Summary
The Patient Advocate supports a culture of patient and family centered care by proactively enhancing the patient experience at the unit/departmental level. They serve as a visible and enthusiastic change agent who helps drive meaningful action by developing action plans goals and objectives in collaboration with leaders STRHS administration staff and physicians.

Reports to: Director of Nursing Operations
FLSA: Non-exempt

Essential Functions

• May prepare reports maintain filing systems enter data and maintain databases compose and send correspondence and perform other clerical functions
• Communicate and correspond with patients families visitors providers and staff
• Collaborate with stakeholders across the organization to work towards an appropriate resolution
• Use a hands-on consultative approach that balances the organizations patient experience goals with the unit/departments operational realities limitations and workflows
• Provide professional and empathetic attention to patients and families document investigate and provide feedback to appropriate leadership and ensure complex issues are resolved within established timeframes keeping patients and families informed along the way
• Project a positive and helpful demeanor while advocating on behalf of the patient
• Responsible for maintaining patient and family confidence by keeping information confidential
• Serve as a self-directed individual with the ability to exercise independent judgment critical thinking and problem-solving skills
• Maintain professionalism calmness and empathy while constructively addressing concerns from internal and external customers
• Complete rounds on patients in Acute Care Units to communicate with patients caregivers and families regarding stay
• Complete post-discharge callbacks to follow up with patients families and caregivers regarding care received during stay
• Complete follow-up and notify appropriate departmental and administrative personnel including completing a Root Cause Analysis for any issues or perceived deficiencies that patients caregivers or families express issue or concern with

Minimum Requirements

Education:

• High school diploma or equivalent required
• Associates degree in a healthcare related field preferred

Required Skills:

• Requires critical thinking skills decisive judgment and the ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action

Certifications:

• AHA Basic Life Support (BLS)

Licenses:

• None