Key Account Manager

If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.

Summary of Role

The Key Account Manager (KAM) is a strategic high-impact sales and relationship management professional responsible for driving revenue growth and sustaining profitability across the companys most significant existing and prospective accounts. This role demands a deep commitment to Value Selling requiring the KAM to expertly articulate the tangible and intangible benefits of our product lines services and continuous improvement initiatives. Success hinges on coordinating global account activities fostering executive-level relationships and serving as the primary commercial and strategic link between our key customers and our internal Business Units (BUs) and technical resources.

Essential Duties and Responsibilities

This position requires strategic account management business development and cross-functional coordination.

I. Strategic Account Management & Sales

• Manage Key Accounts: Develop and execute comprehensive strategic plans for all assigned key and major accounts to meet and exceed annual sales targets (bookings and shipments).

• Value Selling: Educate customers on the full product portfolio and successfully negotiate pricing and commercial terms that maximize company profitability while adhering to established margin exposure and liability limits.

• Relationship Building: Cultivate strong multi-level relationships (from technical staff to executive leadership) across all relevant customer functions.

• Compliance: Maintain ethical conduct and high integrity in all business dealings consistent with company values.

II. Cross-Functional Coordination & Project Oversight

• Project Management: Monitor the commercial progress of key customer projects ensuring timely communication and necessary action between customers and relevant internal functional teams (e.g. Engineering Quality Delivery).

• Internal Alignment: Coordinate technical business and sales meetings (in-person web or video conference) and provide direct input to Business Units regarding competitive intelligence market trends and customer needs.

• Global Monitoring: Oversee and coordinate the global interaction and strategic alignment between assigned key accounts and the company both within and outside the established territory.

• Issue Resolution: Act as the primary escalation point to coordinate and resolve all key customer issues related to Quality Delivery and outstanding commercial quotes.

III. Reporting and Administration

• CRM Management: Establish maintain and ensure the accuracy and currency of all customer files contacts and activity data within the Customer Relationship Management (CRM) system.

• Reporting and Forecasting: Generate accurate monthly sales activity reports trip summaries and detailed forecasts of bookings shipments and new business opportunities (NBOs) by customer and product line.

• Business Development: Actively identify pursue and follow up on new business leads and opportunities within the territory.

• Health and Safety: Fully comply with all internal and external health and safety policies and procedures.

Qualifications and Experience

Education

• Required: Bachelors degree (B.A. or B.S.) in a technical or scientific field (e.g. Engineering Physics or Chemistry) or a Business field combined with technical experience.

• Preferred: Advanced degree or equivalent technical certification.

Professional Experience

• Required: Minimum of eight (8) years of progressive field/technical sales experience specifically managing key or major accounts.

• Demonstrated experience in Value Selling (selling solution benefits over features) and managing complex multi-year sales cycles.

Skills and Abilities

• Exceptional written and verbal communication skills negotiation and presentation abilities.

• Proven ability to manage cross-functional projects and teams without direct reporting authority.

• Proficiency with CRM software and Microsoft Office Suite.

• Willingness and ability to travel domestically and internationally as required to support strategic accounts.

IDEX is an equal opportunity employer. We value diversity and encourage all qualified candidates including minorities females protected veterans and individuals with disabilities to apply.

Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world

Total Rewards

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits 401(k) retirement savings program with company match PTO and more. More information on our benefits and rewards can be found on our career page: is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.