Voice Engineer
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities:
Serve as the primary point for technical escalations from service teams clients and partners (wholesalers interconnects).
Use diagnostic tools (e.g. Wireshark SIP traces syslog analysis) to identify investigate and implement solutions for common and complex voice failures.
Manage the full incident lifecycle including ensuring a ticket is logged and providing timely feedback to customers/wholesalers.
Engage with upstream service providers to resolve complex issues affecting service delivery.
Provide specific technical support to internal field technicians for voice-related problems.
Systematically escalate more complex issues to senior expertise when required.
Apply a strong diagnostic mindset and pattern recognition to isolate issues across network layers.
Assist with departmental special projects and ad-hoc requests delegated by the Networks Manager.
Contribute to service improvement through proactive monitoring and incident prevention efforts.
Provide mentorship and training to new agents or interns as required.
Minimum Requirements:
- End-to-end VoIP Expertise (signaling to termination).
- Strong Networking Background (routing switching and protocols).
- Experience with at least one VoIP Monitoring Tool (e.g. VoIPMon OCOM HOMER).
- Foundational understanding of Session Border Controllers (SBCs) ideally ACME Packet.
Clear Communication: Ability to simplify complex technical information for non-technical audiences.
Self-Management: Must work independently with minimal supervision.
Own reliable transport is essential.
VoIP Technologies: SIP RTP Codecs NAT traversal.
Softswitch Experience: PortaOne Bicom or similar platforms.
Troubleshooting Tools: Wireshark SIP traces syslog analysis.
Networking Fundamentals: TCP/IP DNS DHCP Firewalls VLANs QoS.
Hardware Knowledge: Mikrotiks and Cisco Technologies.
SIP Advanced: Advanced Understanding of SIP Trunking (IP Auth and Digest).
Provider Experience: Working with upstream providers/telcos and tunnelling methods.
Basic Knowledge: SQL and Linux Experience.
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move apply today by emailing your CV to or .
Package & Remuneration
About Us
Engineering Recruitment Agency in South Africa focusing on the following disciplines:
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Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
About Company
Hire Resolve connects Job seekers to Employers. The company is a Specialist Recruitment & Staffing company with a national presence with a customer base of listed companies on the JSE and global multinationals. The company prides itself on its technical & industry knowledge. The cons ... View more
