VP Sales, US

At parcelLab were reshaping how the worlds leading brands manage the post-purchase experience.

Our post-purchase platform helps companies like URBN Chicos Yeti IKEA H&M and others transform every touchpoint into moments that drive customer engagement build loyalty and create customers for life.

We are looking for a full-time VP Sales US to join our Sales Leadership Team with a focus on driving growth across the North American market.

As a digital-first company we offer greater flexibility in working location. We are looking for candidates based in EST or CST time zones - with a preference around our hub in Austin TX.

About the role

As VP Sales US youll be responsible for leading and scaling parcelLabs go-to-market success in North America. Youll take full ownership of our US sales strategy and execution building pipeline closing new enterprise logos and expanding existing accounts across the retail and eCommerce space.

Reporting into the Global VP Sales youll manage and grow a team of Account Executives in North America while partnering closely with Customer Success SDR Marketing Partnerships and Product to deliver ambitious revenue growth. This is a high-impact hands-on leadership role at the center of parcelLabs global expansion.

What you will be doing

• Lead and own US sales growth: Take full responsibility for new business & upsell targets in North America.
• Develop and execute GTM strategy: Partner with Marketing Partnerships and Product to evolve our US go-to-market plan.
• Build and manage a high-performing team: Lead coach and scale a US-based sales organization
• Hire and develop talent: Attract retain and enable top sales talent fostering a diverse inclusive and high-performance culture.
• Drive enterprise deals: Support your team throughout complex SaaS sales processes ensuring excellence in discovery multi-threading deal management and closing.
• Run the business by metrics: Own pipeline health forecast accuracy and performance reporting across Salesforce Gong and other tools.
• Cross-functional collaboration: Work closely with Customer Success Implementation Marketing Product and Finance to ensure customer success and revenue growth.
• Represent parcelLab externally: Attend industry events and trade shows meeting senior executives at top US retailers and eCommerce brands.

What you will bring

• Proven SaaS sales leadership: 35 years managing and scaling enterprise sales teams ideally in a startup/scale-up environment.
• Retail & eCommerce expertise: Strong track record selling SaaS into enterprise retailers and brands; deep familiarity with the retail/eCommerce ecosystem.
• Coaching mindset: An inspirational leader who develops AEs to think strategically and consistently achieve quota.
• Hands-on GTM execution: Experience building and running playbooks for demand generation pipeline coverage and enterprise sales execution.
• Challenger mindset: Thrives in competitive markets comfortable going up against incumbents and energised by winning as a challenger.
• Executive credibility: Skilled at engaging C-level stakeholders with excellent communication and presentation skills.
• Operational discipline: Data-driven process-oriented and adept at managing by metrics while adapting to a fast-paced environment.

What we offer

• The opportunity to shape and scale the US region of a global category leader in Post Purchase Experience to become the biggest growth market
• Strong level of ownership & accountability to implement & execute GTM-Strategies
• Competitive compensation including base salary bonus and equity participation
• A culture that celebrates collaboration growth and inclusivity
• Global team events strong people-first values and a chance to be part of a mission-driven company
  

Perks & Benefits:

Plenty of room for your own to try fail and learn!

Comprehensiveday onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

Equipped with the latest MacBook or PC as a digital-first company you choose whether to work entirely from home in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead and well help cover the costs

Career development opportunities including our Leadership Development Program and our Mentorship Program as well as online language courses available budgets for further training and access to LinkedIn Learning

Stay grounded with our free meditation mindfulness and coaching sessions via our mental wellbeing platform

Regular company retreats parcelLab events (in-person and online) local and regional meet-ups as well as team off-sites

Be part of a motivated diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor youll love working here!

About parcelLab:

parcelLabs platform unifies every touchpoint from customer conversion order tracking delivery returns and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases transforming post-purchase into a competitive advantage.

Its all in a days work for us:

• Monitor over six million shipments per day
• 175 countries across the globe use our tracking pages
• 1000 brands use parcelLab for their post-purchase experience
• Shipping data comes from more than 350 carriers worldwide including DHL FedEx & DPD
• 150 employees around the globe driving innovation together

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy always team always equality which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender perception or identity national origin age marital status disability status or other lived experience.

Come be part of our growth contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.