Systems Engineer Desktop Support Technician

Resource Consultings Services Inc

Job Location:

Oakland, CA - USA

Monthly Salary: Not Disclosed

Posted on: 15-10-2025

Vacancies: 1 Vacancy

Job Summary

Position: Workplace Systems Engineer

Location: Oakland CA

Duration: Contract

Hybrid schedule - will require some onsite in Oakland possibility for some travel to other offices in the US

Flexible work environment: mix of remote and onsite support

Pre-Screen Questions

Job Description:

Seeking a motivated and versatile Systems Engineer / Desktop Support Technician for a contract-to-hire position. This hybrid role is ideal for someone with strong Microsoft Intune and endpoint management experience combined with hands-on desktop support this multifaceted role you will be responsible for managing and optimizing desktop environments delivering hands-on and remote support to users and ensuring seamless operation of both physical devices and cloud-based services. You will also provide customer-focused technical assistance and collaborate across functions to drive continuous improvement. The ideal candidate thrives in fast-paced environments and is eager to expand their technical abilities including intermediary support for a key vendor software product.

Key Responsibilities

Deploy configure and manage devices using Microsoft Intune (Windows and mobile platforms)
Provide Tier 1 and Tier 2 desktop support for end users resolving hardware software and connectivity issues both remotely and onsite
Respond to customer inquiries with a positive solutions-oriented approach
Document troubleshooting steps solutions and device configurations in our ticketing system
Perform monthly patching updates and vulnerability remediation to ensure systems remain secure and compliant.
Automate routine tasks and system administration using PowerShell and other scripting tools.
Monitor system performance troubleshoot issues and proactively identify opportunities for improvement.
Collaborate closely with onsite analysts and external vendor support teams to resolve complex technical issues related to specialized software products
Serve as an intermediary technical resource learning the vendor software product to bridge communication between end users and vendor technical support
Participate in device lifecycle management including imaging deployment and decommissioning
Contribute to process improvement initiatives and knowledge base development

Qualifications

2 years of experience with Microsoft Intune or similar device management platforms
2 years of hands-on desktop support experience in a customer-facing environment
Solid understanding of Windows operating system hardware troubleshooting and common business applications
Strong communication and interpersonal skills
Ability and motivation to quickly learn new vendor-specific software and provide intermediary support
Experience with mobile device management is a plus
Familiarity with scripting or automation (PowerShell etc.) is a plus
Startup experience or demonstrated adaptability in fast-changing environments preferred

Position: Workplace Systems Engineer Location: Oakland CA Duration: Contract Hybrid schedule - will require some onsite in Oakland possibility for some travel to other offices in the US Flexible work environment: mix of remote and onsite support Pre-Screen Questions Job Description: See...