IT Production Advisor

Requirements:

**This position is Contract with Set Duration of 1 YEAR and Open to Remote**

PRIMARY PURPOSE: To work in a fast-paced information technology environment migrating and supporting Client Managed File Transfer (MFT) processes moving from a Messageway system to an IBM Sterling system with the PCM user interface. This includes managing assigned workload leading conversations with clients to establish migration changes needed by the client and Sedgwick system and coordinating/executing scheduled process migrations with clients and Sedgwick colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Work as part of a MFT migration team reporting to migrate MFT processes from a Messageway System to a Sterling System with a PCM user Interface.
• Managed assigned workloads for process migrations update centralized tracking tools to provide daily status of each assigned migration. High ability to multitask with various assignments is critical.
• Understand source migration processes and technologies including connection credentials (ID/Password SSH Key Known Host Keys) and GPG encryption keys.
• Setup up and validation of migration processes in IBM Sterling MFT system
• Work with Clients and Sedgwick colleagues to resolve issues and make corrections coordinate and manage migrations with clients.
• Work with Vendor support for any technical needs/issues within the Sterling system.
• Researches and resolves complex technical problems or data discrepancies reported by client.

• Acts as client support by identifying and responding to technical and non-technical issues or questions from internal and external customers.

• Reviews and maintain/update documentation as needed.

  ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

• Bachelors degree from an accredited college or university preferred.

Specific Experience

• Experience with IBM Sterling B2Bi/PCM and/or other Managed File Transfer systems including Messageway. Experience with Linux Servers SFTP Server experience experience in Unix scripting and maintaining scheduled services preferred.

Skills & Knowledge

• Experience with IBM Sterling B2Bi/PCM required

• Experience with Progress Messageway preferred

• Experience working with fast pace multitasking environment to completed assigned tasks and work through obstacles.

• Experience with Linux with navigational knowledge preferred

• Experience with UNIX SFTP and FTP server preferred

• Experience working out of a ticket queue with defined SLAs

• Knowledge of file encryption software (PGP & GPG)

• Ability to work effectively in a high change environment

• Excellent oral and written communication skills

• PC literate including Microsoft Office products

• Analytical and interpretive skills

• Strong organizational skills

• Excellent interpersonal skills

• Ability to create and complete comprehensive accurate and constructive written reports

• Ability to work in a team environment working with Project Managers

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT When applicable and appropriate consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting problem solving analysis and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding travel as required Auditory/Visual: Hearing vision and talking

NOTE: Credit security clearance confirmed via a background credit check is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions duties or local variances. Management retains the discretion to add or to change the duties of the position at any time.