Reservationist
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Job Summary
As a Reservations Coordinator you are the first point of contact for guests before they even arrive
You will help to manage our busy reservations office and ensure everything is in place to make sure the guests experience is the best it can be.
Your day to day;
- Spending most of your day communicating with potential and repeat guests
- Using the telephone and online booking systems to seamlessly meet the guests needs
- Providing the best possible customer service to all of our guests be it business or pleasure
- Making and assisting with reservations
- Contributing towards sales for bedroom occupancy targets
- Using your knowledge to showcase the facilities offered at your site
Who are we looking for
Were looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guests expectations.
As Reservations Coordinator you will be calm under pressure with an excellent telephone manner and the ability to multi task.
As a lot of of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.
You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous however full training will be provided.
In return we are offering a rewarding role with scope for career progression along with;
- A competitive salary negotiable dependent on experience
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave
- Health cash plan
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Key Skills
- OpenTable
- Multi-line Phone Systems
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Paratransit
- POS
- Host/Hostess Experience
- Office Experience
- Filing
- Phone Etiquette
About Company
A contemporary spa hotel within on the edge of Leeds, Thorpe Park Hotel & Spa greets its guests into a world of comfort and serenity. Boasting an award winning spa, AA rosette restaurant, comfy bedrooms and business facilities no two days are ever the same. From weddings to business c ... View more
