Order Taker, In Room Dinning (Part Time) Hilton Americas Houston

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

TheHilton Americas-Houstonis seeking to hire a Part- Time Order Taker In Room Dining to join their Team!

Located in the heart of downtown Houston this beautiful 1207 room hotel is connected to the George R. Brown Convention Center via skywalk and adjacent to both Discovery Green Park and Toyota Center home of the NBAs Houston Rockets.

This is a fantastic opportunity for anyone looking to kickstart or grow their Food and Beverage Career with an internationally recognized Great Place to Work.

An Order Taker is responsible for answering telephones and taking guest food and beverage orders in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing

As an Order Taker you would be responsible for answering telephones and taking guest food and beverage orders in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Answer Room Service telephones and respond to guest requests in a timely friendly and efficient manner
• Ensure knowledge of menu including but not limited to restaurant promotions specials how menu items are prepared etc.
• Upsell food and beverage items including but not limited to sides dessert beverages and special promotion items
• Take guest food and beverage orders and input orders in appropriate point-of-sale system
• Reconcile check upon delivery of order including but not limited to verifying check totals gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines

EOE/AA/Disabled/Veterans